Pending status with approval

Paweł Potakiewicz

Hi, 

we are using Jira Service Desk platform in our company. I have question about setting up option which will be block moving request to Pending status, before approval by Requestor. How can I do it? Is there any option to create sth like this? Mayby additional button? Thanks for any replies. 

Angélica Luz

Hi Paweł,

Thank you for reaching out to Atlassian Community!
When approval is set, the only status that users who are not the approvers will see is "Cancel request":

"Any other agent" view:

Approver view:

If possible, create a test user which will not be an approver for you to test and confirm how agents will see a ticket that will be pending for an approval.
You can find more information about approvals on the documentation below:
- Setting up approvals

If you face any issue or have any other question, please let us know.

Regards,
Angélica