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Jira Service Desk Twitter and FaceBook Integration

Vladimir Chebanenko

Hi everyone!

Please, help me to figure out this. Does Jira Service Desk have any ability to create a ticket from Facebook Messages and posts, as well as a Twitter account?

Probably some add-ins? Unfortunately, I found nothing about this. Can somebody help with this?

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Angélica Luz

Hi there,

Thank you for reaching out to Atlassian Community!
I've searched for add-ons or a way to integrate Facebook/Twitter to open tickets, but I didn't find anything that could help us.
Currently, you can open tickets through Jira (+ button), Customer Portal, Email, API, but there is no integration that can make a message on messenger, for example, to create a ticket.
Please, feel free to create a feature request on https://jira.atlassian.com adding more details and information about why this integration would be important.

Regards,
Angélica

Nigel Rochford

Jira Service Desk comes with an API (Server has both REST and Java, Cloud has REST) that can be utilised to integrate with social platforms and/or other tools such as MS Teams.

Options would be to:

Create a bespoke plugin that integrates platforms with Jira using the underlying API(s) – this gives full flexibility
Utilise an off-the-shelf integration app that integrates Jira with other platforms – not all platforms are supported in each though.
- automate.io
- Zapier

Martijn Wismeijer_7ax49o

This is a bit of an old threat but found several for-pay integrations (third party service). I did find a free and self-hosted sample integration on https://developer.atlassian.com/cloud/jira/service-desk/creating-jira-service-desk-requests-from-twitter/ if you are confident in running node.js applications.

Ideally, this would be included standard in the ServiceDesk application but unfortunately, this is not the case.

I am still looking for integration with Facebook, Instagram, Telegram, WhatsApp so if any of you have any ideas, please let me know!

Ashish_Chaudhary

I was also trying out the same link but facing dependency issues. Let me know if you get something working.

Martijn Wismeijer_7ax49o

I gave up on it for now. No integration with Twitter, Facebook, Instagram. I really like Service Desk but integrations like these really should be a few clicks away and not require custom software or for-pay third party services as this is a much-requested feature.