Why can't I disable Confluence Mobile?

Question

Our administrators don't see the "disable" option above the mobile plugin in General Configuration > Manage Add-ons > System.

We want to disable mobile view because it makes Confluence unnavigable. There is no way to see a page tree, as the Page Tree macro doesn't work on mobile and the sidebar doesn't appear on mobile.

Steven F Behnke · Answer

You could put a support ticket in and ask Atlassian Support to disable it. System plugins are not able to be managed via Application Admins in Cloud.

Randy_dyxb6i · Answer

It's not possible to disable in cloud.  The documentation you linked to is old and is for v6.0.  Cloud is running off v7 and the documentation can be found here:

https://confluence.atlassian.com/confcloud/confluence-mobile-724764728.html

In my experience, once you switch to desktop version, all subsequent pages you load in the browser will be in the desktop version view until you explicitly switch it back.

Hope this helps.

Jason Tocci · Answer

Thank you, but I don't mean to ask how to switch to Desktop version upon loading the site; I want to ask how to make sure the mobile version never loads at all. Documentation indicates that "Administrators can disable Confluence mobile on your site," but this appears not to be the case. https://confluence.atlassian.com/doc/confluence-mobile-284365706.html

If it would be helpful, I could submit a separate question: How can I make the page tree appear in Confluence mobile so that our knowledge base is navigable?