workflow condition

Question

workflow initial steps are as follow:

Create Issue > (state - Open Action) Transition: Take Action > (state - In Progress) Transition: Approve , Transition: Reject..........

Now, I need as below:

When issue gets created then "automatically" would assign to the "Business" group other then "Reporter" (creator) user (even through reporter user in "Business" group.

And also, issue creator user can't do the "Take Action" transition. there should assign the issue to another user.

dhaval soni1 · Answer

Thanks for your comments.

At Start Review transition , i added separatinon condtion (never executed) from "Any" to "Open" steps can do the action.

Even thourgh reporter/creator of the issue can take the action.

Any idea, how can we restrict to creator of the user to allow for taking action on issue., I couldn't find any condition to restrict reporter to take action.

Thanks

Nic Brough -Adaptavist- · Answer

Ok, thank you, I think I follow that.

Looking at points 1 and 2 first - that sounds correct to me, but you might want to look at the details of how "automatic" works.  It's a bit complex, but you can change the default to be unassigned, the project lead, or, the most flexible option, the component lead (that assumes you are using components of course)

You CAN set assignee to a fixed person with the "post functions" that are built into Jira, so they may be worth a look.

If that's no good, then you'll need to do some coding - you'll need a listener or post-function that will read the issue entered and interpret your business rules on who the assignee should be and then set it to that.  Note that if you are definitely using OnDemand, then you're stuck because you can't write code to do that.

For the last point, I think you need to look at the "conditions" on the "Start Review" transition.  I'm not entirely sure I understand your sentence there either, but rather than try to explain it, I'd ask you to look at the conditions on the transition first and see if you can do it there.  The conditions basically say "a user can only do this IF these conditions are met", most of them are things like "user is assignee OR user is in a group X".

RambanamP · Answer

1. If you want to assigne the issue to some other person you can write post function and configure on create issue transition

2. To restric creator should't view the action you can add condition at "start review" transition and you can make visible to specific person or members in project roles or a group only