Do we have a way to display date and time in SLA's instead of hours and minutes only?

Question

In viewing tickets, SLA's are displayed in time format only. Same goes in extracting it to Excel file. How do we customize it to get date and time?

FurtherEdge Corporation · Answer

Thanks Tom! I'll give this a try.

Tom Lister_fo1j4e · Answer

Hi @FurtherEdge Corporation

I am not aware of any option to do this in standard service desk. There may be plugins to add options like this. The calculation would probably be simplistic. What is the date when awaiting customer response and sla stops counting.

using scriptrunner scripted fields would give you an option to create your own field based on other field values for reporting and export.