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Issues with Done status still listed as Open issue

Jason Twite

Hello,

Novice JIRA user here. I have a Business Project with dozens of individual Issues setup as Tasks and Sub-Tasks.

I'm using the Status option 'Done' to indicate when we're finished with a Task. I thought that was a default option in the workflow and not one I created. Screenshot of workflow in use:

My question is why do those issues marked as Done still appear in the 'Open issues' filter? This screenshot shows the issue with a Status of Done and the Open issues list visible.

The issue also does appear in the 'Done issues' filter, which I expect. Showing it in the Open issues list leads to confusion and is annoying.

Thank you!

Accepted answers

Olga Videc

Hello Jason,

Try this, press the transition(line) going from All -> Done go to post function -> add a post function, near the bottom or last you'll find Update Issue Field click that, on issue field drop-down menu choose Resolution and on Field Value: choose Done.

This post function should set your resolution to Done

All comments

Nic Brough -Adaptavist-

I don't think your workflow is asking the user for a resolution, or setting one automatically. Jira uses an empty resolution to say "issue is open", it doesn't work off status. (Beware of "Jira Software", which uses that as well as "being in the right-hand column")

Olga Videc

Hello Jason,

This post function should set your resolution to Done

Jason Twite

Thank you for the explanation. After a few minutes of pounding on the mouse, I was able to edit the transition and assign it to the Resolution of Done.

Francisco Fernandez_2otl7o

Finally! After an hour or so of finding long and confusing answers, I finally found someone who went straight to the point and helped me fix this issue. Thank you @Olga Videc

Olga Videc

Hello @Francisco Fernandez

Glad I could help, had the same problem when I was starting with workflows I know the pain

BR, Olga

sana_kabir

Hi i am using Next Gen project

and resolution is not appearing as a field. How can i mark Done and Resolution resolved via Workflow,

Urgent help is required

Nic Brough -Adaptavist-

Ok, Next-gen handles it for you (and now lets you change the "rightmost column" rule a bit, although it's pretty pointless). Go to the board and look at the column headers. One of them will have a tick next to the name (by default, it will the be the last column on the board)

Issues in that column will have their resolution set without you needing to do anything in workflow.

sana_kabir

Thanks for prompt reply. But i am still clueless. Let me attach snap shots so you can guide me through.

1- When i mark all tasks and stories as Done . and Complete sprint it gives me this message that 22 open Issues

I tried to go on edit workflow and in transition try to add rule that mark resolution of DONE status as resolved

But i have next gen project and no such field is appearing.

As per your solution i went on filter->All issues and try to add column Resolution its appearing as showing value as done. How i can make this field appear on story and tasks so i can mark it as resolved.

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