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Is there a way to add a prefix to the comment being emailed from Jira

unknown

Hi there,

We are using a cloud hosted instance of Jira and I was wondering if there was a way to add a prefix to the comments, something like [JIRA]. I use the email monitor in Cherwell to capture the various emails from Jira which works fine, but the body of an email in Jira is the whole thing...

kareemy commented on CHER-60

Re: AL0111691: Monitor Callibration

This is a comment

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If I could have a prefix in from of the comment, I could parse the email out to retrieve only the string beginning with [JIRA] as an example.

So I would end up with;

[JIRA] This is a comment

I have seen some plugins that can allow this but there is no budget for us to purchase anything for this.

Hoping there is an in Jira solution for this one.

Thanks kindly,

Accepted answers

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Nic Brough -Adaptavist-

No, you will need an App to do this. Jira already does that sort of tagging in the email subject, so there's absolutely no need to put redundant information into the body of the email as well, as it's already there.

To needlessly duplicate information already there, you're going to need code in Jira, which means an App. Or code in Cherwell to read the email properly.

unknown

Thanks for the reply, but I already strip out everything I can. What I put in the question was what Jira considers the BODY of the email. As you can see there is nothing to identify the actual comment different from the footer or the re or the name of the person.

If the comment was prefixed something then I could pull out that exactly piece of information. I also tried to parse the body as HTML hoping there may be something different at the start of the comment line, there isn't.

In this case it is the exact opposite of redundant information due to Jira dumping all of that information into the BODY of the email.

Thanks

Nic Brough -Adaptavist-

So why don't you read the summary? Why are you stripping out the data you actually want to work with?

unknown

What summary? The only piece of information I need from the email is the comment. I strip out the Cherwell issuekey from the subject line and use that to cross check the incident in Cherwell with the Jira issuekey, but what I want to do is just put the comment line only as a Journal entry back in Cherwell.

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