Hang on, we need to verify a few things before you can log in.

Question

Hi Guys,

I've joined a company that I had left about 9 months back. I had a jira cloud account linked to my Office 365 account. Now that I've rejoined, my office 365 account has been reinstated and my JIRA access has been enabled again. However, when I try to login to JIRA, I'm getting the following error. Any clues as to what needs to be done to get rid of this?

We'll email you within a business day to help resolve this issue.

﹀ Why can't I log in?We are unable to confirm that your name is not affiliated with a restricted entity. A customer advocate will contact you for information that will help us establish your identity.

Regards,

Raghu

unknown · Answer

Can you elaborate on what this entails. Some of our projects move quickly and we reinstate MVP users sometimes the day something is due. How can this step be facilitated? How do we know which accounts are subject to this extra step? Why is it necessary?

Thanks!

Nic Brough -Adaptavist- · Answer

This is an extra security check Atlassian does on some accounts.  They should get back to you within a day.