Incoming Mail Handler - Slow and Intermittent

Question

I have had an incoming mail handler set up on my company mail. We use g-suite and I have the mail handler set up via secure imap.

Since around the 19th of November the mail handler has become very slow and some times does not work. I have to manually delete and reinstate the mail handler for it to work sometimes and this will only last for a few hours.

I checked the security settings on the associated gmail account and this is set at the right level.

Is this a atlassian issue or do I have my mail handler set up incorrectly?

Patrick Ohtani · Answer

I deleted all of the email handlers and re-installed them. It began to work again but still runs much slower than it used to. I tried everything. Setting up as IMAP and POP3 and using the auto G-mail settings. I cleared out my email folder also to reduce the size.

Dexter Friedman · Answer

I've also been using a POP3 email handler for a g-suite email, and have also noticed that incoming emails aren't always being pulled into tasks. We're using Jira cloud. Did you find a solution?

Patrick Ohtani · Answer

I also tried the POP gmail and this also isnt working. The test says its working ok but its not pulling the emails into tasks.