How to migrate issues from another bug tracking system to JIRA?

Question

We are developing an issue tracker which will be used by developer and other clients, so want to add the functionality to export/migrate the issues from our tracker to their JIRA projects using few details like project id and their JIRA account credentials.

Would like to know the best approach of achieving this, can we JIRA REST API for this or some other importer will be used.

Hopefully we have to fist authenticate the user with their provided credentials and then we have to import, please help to get the complete process.

It would be good if get answer with some references.

Weaselindia NA · Answer

Thanks for the quick reply.

Manuela Karaabova [Botron] · Answer

Hi,

The REST API has a lot of limitations, so it's not a good choice.

One good solution is to use the JIRA importer, you can export the data in JSON format, and then import it.

For more information you can check:

https://confluence.atlassian.com/adminjiracloud/importing-data-from-json-776636779.html

Also, we have a great migration team, if you need any help: http://www.botronsoft.com/atlassian-migration-services-2/

Regards,

Matthias Gaiser _K15t_ · Answer

Hi @Weaselindia NA,

first of all, you might want to ask more dev-related questions in the Atlassian Developer community.

Having said that, I would also recommend to you the Jira REST API. Using this API, you could create issues, add comments or add attachments in order to migrate the data from your tracker to theirs.

The general rest api docs, also mention how you can authenticate, either via OAuth or BasicAuth. However, if you use BasicAuth and Jira Cloud, make sure you use API tokens instead of passwords, since BasicAuth with username and password will be deprecated soon.

I hope this gets you started.

Cheers,
Matthias.