Changes the setting so the customer portl have more options

Question

I've a customer who at this stage can raise a ticket, however are able to do the following :

If agent has closed a ticket, but the customer would like to clone that ticket so that the information in the prevision is captured and also its linked to that closed ticket.

Otherwise the customers have tore fill all the information which takes time and results to not filling the all the customs field

Also able to filter open and closed tickets- right now it can only view all tickets which is painful

Able to create dashboards

Angélica Luz · Answer

Hi Ashik,

Both options are currently not available on Jira.
We have feature requests suggesting the implementation of these abilities:

- https://jira.atlassian.com/browse/JSDCLOUD-7817
- https://jira.atlassian.com/browse/JSDCLOUD-3932

Please, click on vote and watch to receive updates about the features.

Regards,
Angélica

Kes · Answer

That's correct, customers to have access to be able to clone a ticket using service desk plus options to filters

Angélica Luz · Answer

Hi Ashik,

Just to make sure we are on the same page, would you like that the customer has the ability to clone issues through the customer portal?
Also, would you like them to have the ability to have more options to filter on the portal?

Regards,
Angélica