My Invited User Cannot Join as the 6th User

Question

I used to have a 5 user commercial licence but 2 days ago Nick Mason of Atlassian said that I now have a ten-user license as that's the minimum tier available in OnDemand, so why can my 6 User not join. He gets the invitation email but when he clicks the signup button, it says:

We cant sign you up at the moment as the user limit has been reached.  For futher assistance, please contact your JIRA admininstrators.

vivek@rblock.co · Answer

Thank you both Nick and Nic.  Appreciate the fast turnaround since I'm under pressure to get going on a dev cycle.

Nic Brough -Adaptavist- · Answer

Check your OnDemand account settings - is it definitely saying 10 users?

Also check your user count in the Jira list - it should say "you have X users, of which Y count towards your licence limit"

Nick Mason · Answer

Hi Vivek,

I've fixed up your instance in the support ticket you raised, but for anyone else watching it was this bug.