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Can't link to a confluence page from within a JIRA issue

Tony Collins_irwuzz

Hi I'm new to JIRA and confluence and have been playing with links between the two.

I'm able to create new JIRA issues and links to them from within Confluence pages, BUT I'm not able to see the links back to the Confluence page from within the JIRA issue.

I'm also not able to add a new link to a Confluence page from within a JIRA issue.

Any suggestions please?

I'm using CLOUD versions of both

Regards

Tony

Accepted answers

Jack Brickey

@Tony Collins, welcome to the Community. Could you share a bit more on how you are attempting to create the link and what you are seeing?

The way it should work is as follows:

open the view issue detail view
click on ellipses in top right
select link
select Confluence
enter link or perform search
click Link

All comments

Tony Collins_irwuzz

Options I have available are limited - see screenshot:

Jack Brickey

@Tony Collins, welcome to the Community. Could you share a bit more on how you are attempting to create the link and what you are seeing?

The way it should work is as follows:

open the view issue detail view
click on ellipses in top right
select link
select Confluence
enter link or perform search
click Link

Tony Collins_irwuzz

Thanks @Jack Brickey, appreciate your response and time

It is the option to select a link that appears to be missing - screenshot shows the options available behind the ellipses on the top right:

However, I created this TN-13 issue directly from a Confluence page, and the link was created in the page no problem, as shown:

It seems almost like my application link is working fine from Confluence to Jira, but not from Jira to Confluence?? Maybe something available it site settings for JIRA ?

Cheers

Tony

Jack Brickey

project > project setting > Permissions > Link check to ensure you fall into the ability to link w/in the project.

Tony Collins_irwuzz

I'm the administrator for the site and the project Jack, so have all permissions.

Could it be related to the fact that I have used a KanBan template for the project at all? Maybe the link to confluence is not included at all within the KanBan template for some reason?

I'll set up a test SCRUM project to see if it makes a difference

thanks again

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