Custom statuses that are set as "Set resolution" on the board after completing sprint

Abbott Shea

I have different boards for different teams and their workflows in a single project, and so as a solve for being able to look at those teams work according to those workflows I've created custom statuses for those workflows and boards. I've been struggling with getting tickets that are complete in terms of that team's workflow and marked accordingly to clear from the active board when we end and start a new sprint.

 

I would think that setting the ticket status in the final column as "Set resolution" (like in screen shot above) would allow for that process to happen, but it doesn't seem to be working as expected. Tickets with a custom status that is also set as "Set resolution" will even show that ticket number struck out, like I'd see with a ticket with a "Done" status.

Not sure what the solution would be, would like to be able to show the progress on the board automatically between sprints but not sure how to achieve with separate boards the way I have them set up.

Caio

Hello Abbott,

As far as I understood your explanation, it seems to me that you created in your workflow some final status that once reached should mark your issues as concluded/resolved. What can be causing this behavior is that you didn't create a post-function for those statuses that apply a value in the "Resolution" field.

An issue is only considered as resolved by Jira when the "Resolution" field has a value. In your case, if you didn't set any post-function, probably this field is not being populated -- which means the value is "none". For fixing that you can create a post-function in each of these statuses you created in your workflow using the option Update Issue Field and then select Resolution and the status -- here Jira will display some default Resolution values you can use -- you want to apply in this field.

Also, check some information about this process in advanced workflow configuration and also defining resolution field values.

I believe this last documentation may also be helpful in understanding your scenario and also if you need to update previous issues: How do Edit the Resolution of an Issue.

Hope it clarifies your doubts.