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Creating Issues, but they aren't visible

Jonathan Gavenda

Hi - I'm getting these types of messages when I create an issue:
"Your issue CE-39 has been created but is not currently visible"

The swim lanes have all the statuses accounted for. When I go to recently created tickets, they are not listed there either.

Thoughts?

Thanks!

Accepted answers

All comments

Nic Brough -Adaptavist-

You are creating the issues from a board that does not include them. The system is just warning you that the new issue won't appear on that board.

Forget the boards for a second, go have a look at CE-39 directly - does it look like a valid issue? If it does, then go back to the board you think it should appear on and look at the board filters - what in there is dropping/excluding CE-39 ?

Jonathan Gavenda

Thanks for the quick reply Nic!

When I go directly to the URL, I then see:

This issue can't be viewed

The issue you're trying to view can't be displayed.
It may have been deleted or you don't have permission to view it right now.

-----

I'm the admin on the account / system, so not sure why I can't see it. Thoughts?

Nic Brough -Adaptavist-

Admin gives you admin rights. Not project rights. My thought is that you (temporarily) should add yourself to the project.

Jonathan Gavenda

I'm in the Group assigned to 'issue reporter' role and also added myself individually as an Issue report. I was able to create the issue (with no error message), however the ticket isn't showing up on the Issues Reported by Me list (and not showing up anywhere else yet).

What am I missing?

shetty

Hi @Jonathan Gavenda

Please check status are correctly mapped to their respective column in board settings

as far as permission is concerned check for browse project permission under project permissions

make sure that you are having that permission

Project>project settings>permissions>browse project

Jonathan Gavenda

I believe I have that setting: I'm in the group that has "Browse Project" access.

I can create a JIRA ticket, but after it's created I can't view it. Nor does it show up in the JIRA Kanban board.

Thoughts?

Nic Brough -Adaptavist-

"I can't view it" - what message do you get when you try?

Jonathan Gavenda

This issue can't be viewed

The issue you're trying to view can't be displayed.
It may have been deleted or you don't have permission to view it right now.

Jonathan Gavenda

I copied the permissions from another project (which works fine), switched the "Browse Project" group to this team and receive this issue now.

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