Showing Comment field on Email automations but only by users and not the system

Question

I set up an automation after the status is changed. I want the notice to give the comments but only comments by users, not by the system. also if possible only notices by certain users.

here is what I got by doing {{comments}}. but all I want is to get the "test comment" which is what I put in there. It also sorts by oldest first but can you do newest first?

Comments: Need 921 earliest inspection date, Shipment Notification Wheaton Grain

, Shipment Notification Wheaton Grain

, Sent via Fedex Tracking#773534208621
Noted: "SEND TO ISSUING BANK UPON APPROVAL BASIS, DO NOT REVIEW", test comment

Jon_4n6t23 · Answer

hi Raymond, wanted to see if you know if this is possible and if so if you have any ideas to pull it off.

Jon_4n6t23 · Answer

yeah I got the automation to work right but the issue is when I do {{comment}} it gives me all comments. I only want comments by users, not the comments by the automation system.

Raynard Rhodes · Answer

Hm, I noticed you're in Jira Cloud. I'm not sure if it looks the same but if you go to Project Settings > Automations I believe this is where you would enter project automations. But here's a screenshot. Please let me know if it shows differently for you.