send Email Notification to reporter when issue is commented

Question

Hi Guys,

i have a problem in jira software cloud: when an issue is commented, neither the notification on the platform, neither the email notification is sent.

I would like that every time an issue is commented, an email is sent to the reporter.

how can i do this?

i already tried to modify the notification schemes with no success.

Michelangelo De Francesco_8o9wjw · Answer

Hi @Grigory Salnikov thank you!

i'm aware of that article, however i'm using a "Nex gen" project, so it's not possible so set a notification scheme.

Grigory Salnikov_0hffsd · Answer

Hi @Michelangelo De Francesco and welcome to our Community!

Have you already got yourself familiar with this article:

Creating a notification scheme

?

Also, make sure that

1. you use the right notification scheme in your project and that

2. you watch the issue in question.