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Word document attached to JIRA won't open

Steve Swett

I'm using MS Office 2013. I created a simple Word document with the words "This is a test document" then saved it and attached to a JIRA cloud issue using the "Browse" link. When I try to click it in the issue to open it, it downloads it but then gives a pop-up window "Word experienced an error trying to open the file."

We just noticed the problem for the first time this weekend. What's up?

Accepted answers

lavitz slambert

Does this happens with all word docs you use? Last time I saw that it was protected view that was giving me the headache smile :

http://answers.microsoft.com/en-us/office/forum/office_2010-word/word-experienced-an-error-trying-to-open-the-file/07b539fa-c641-e011-9767-d8d385dcbb12?auth=1

Try above method and see if it will do the trick.

Thanks and Regards,

Lavitz - the guy that uses Confluence on Windows as a Hobby!

All comments

Paula Silveira

Steve,

Does the document name contain any special character? This issue might be related to CONF-31088.

Thanks and regards,
Paula Silveira

Steve Swett

No, the document name is simply this:

This is a test.docx

Mohammed Khadir

The one thing I can think of and it could be that .docx files are not being downloaded correctly because of JAVA. I had the same problem with IE. It took a little troubleshooting to figure out the issue.

unknown

I agree with the IE issue. This happened to us with files being hosted in an Atlassian tool and download it using IE. Try another browser.

Steve Swett

We've been using Chrome. Thought I'd test IE for kicks. Problem occurs in Chrome and IE.

lavitz slambert

Does this happens with all word docs you use? Last time I saw that it was protected view that was giving me the headache smile :

http://answers.microsoft.com/en-us/office/forum/office_2010-word/word-experienced-an-error-trying-to-open-the-file/07b539fa-c641-e011-9767-d8d385dcbb12?auth=1

Try above method and see if it will do the trick.

Thanks and Regards,

Lavitz - the guy that uses Confluence on Windows as a Hobby!

Steve Swett

That did it for me, Lavitz. Thanks! A more seamless way to work with Word attachments in JIRA Cloud would be nice - since I experience the problem even if I upload the file and then download it again. At least you pointed me in the right direction! Eventually, we'll move to Confluence.

lavitz slambert

Glad to hear I was able to help buddy, you are more than welcome .

Mark Norman_fmj5l0

This only occurs when using IE to access JIRA Cloud.

If I use Chrome then there is an Open button displayed and the attachment will open when the button is clicked.

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