How can I auto assign a issue to the first user who commented on it?

Question

I want to configure JIRA Service Desk for auto assign a issue to the first user who commented on it. Is there any way to do this?

Mustafa Bayrı_tjge75 · Answer

Dear Patricia,

If you use "{{comment.author.key}}" in assign issue action. It will work.

Patrícia Lima · Answer

Hi @[deleted],

I'm afraid this action "Assign Issue" is not available. Unfortunately I think this feature can't be implemented in the jira. But, thanks for your support.

Regards,

Patrícia

unknown · Answer

Hi @Patrícia Lima,

Since this feature is not available natively, you can try "automation for jira". This allows us to add a trigger "Issue Commented" followed by the action "Assign Issue".

Please refer to this article for more information : https://docs.automationforjira.com/components/actions/actions.html#assign-issue

Regards,

Swathi