How can I download a very heavy jira cloud backup?

Question

I have generated a backup of Jira cloud that weighs approximately 100 GB and when I try to download it it is cut.

Please your support to be able to download the full backup.

Thanks in advance.

Angélica Luz · Answer

Hi Enrique,

Thank you for the test.
I've opened a ticket with our support since we will need to access your instance in order to test and fix the issue.
You will receive an email informing the ticket number and soon we will contact you.

Regards,
Angélica

enrique carranza · Answer

Hi Angélica.

I did the test by downloading a backup without the attachments and the download was also cut. Out of a total of 39 MB, I could only download 28 MB.

Please your support, since I need to download the full backup ASAP.

Thanks in advance.

Angélica Luz · Answer

Hi Enrique,

Would it be possible to generate the backup without attachments in order to test if the download works correctly?

Regards,
Angélica