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I can log into Jira but cannot log into Confluence

Chris Dikes

I was given access to a new cloud environment. I can log into Jira without any problem, but when I switch to Confluence, it prompts me to create a new space. I am unable to access our team Confluence page.

When I first logged on to Jira, I selected log in via Google instead of by email.

I've cleared cache, history for both Chrome and Safari, quit browsers, restarted.

Please advise on next steps.

Accepted answers

Simple Tyler

Hey Chris,

Ask your Administrator (or someone with Admin privileges on your team space) to ensure that you have access to the Confluence page.

Tyler

Grigory Salnikov_0hffsd

Hi @Chris Dikes

I agree with @Simple Tyler. Seems like you don't have enough permissions for this space.

All comments

Simple Tyler

Hey Chris,

Ask your Administrator (or someone with Admin privileges on your team space) to ensure that you have access to the Confluence page.

Tyler

Grigory Salnikov_0hffsd

Hi @Chris Dikes

I agree with @Simple Tyler. Seems like you don't have enough permissions for this space.

Chris Dikes

I've been told I have access to the space.

Grigory Salnikov_0hffsd

Can you ask the person who gave you the access to make sure that your permissions are ok?

Chris Dikes

Issue resolved. Thanks

Grigory Salnikov_0hffsd

Great news

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