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Restrict access to knowledge base depending on customer organisation

Hugh Simpson

Is it possible to create knowledge base/confluence articles which are then restricted based on the organisation a customer belongs to? For example, show a report confluence page to service desk users from a specific organisation.

Alternatively, is it possible to share a standard confluence page with service desk users?

Accepted answers

All comments

Victor Mutambuki

Hugh,

Please see the topic, Knowledge Base Permissions.

Victor

Hugh Simpson

Thanks for your reply, I have checked the documentation but couldn't find anything to do with permissions for specific service desk organisations. Can you link to where I can find this?

Victor Mutambuki

Hugh,

Organization is merely a group of customers, used to share and view tickets as a group. I don't see how they can be used to restrict access in KB documentation. However, here's the link on organization.

Hugh Simpson

Thanks for that, but it does not answer my question. I would like a way to segment the KB articles based which organisation a service desk customer is in. It doesn't look like there is a way to do this.