I want to auto update a Ticket in JIRA Service Desk which is linked to a ticket in a JIRA Software

Lester Fernandes

I have created an automation rule, where on creating a ticket in JIRA Service Desk, it automatically created an issue in JIRA Software.

Now, I want to auto update the ticket with status and details, in JIRA Service Desk when the linked ticket is updated in JIRA Software. Can anyone please suggest on the steps to follow?

Jack Brickey

There should be a specific automation function for this already - Update when Linked issue changes. At least this is the case in Cloud.

if not here is an example to get you started. It is specific to my workflow so you will need to adjust.