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Why is Salesforce status updating to closed if we do not have it mapped in Jira?

Myra Wilson_4uyd8e

When issue is updated to Closed in Jira, the linked Salesforce case is closed although we do not have this status mapped for any of our projects.

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Azwandi [ServiceRocket]

Hi Myra, if you are using ServiceRocket's connector for Salesforce & Jira, I would recommend contacting out support team at https://success.servicerocket.com/support.

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