nav[aria-label="Primary Navigation"] { padding: 0; & ul { list-style: none; width: 100%; display: flex; flex-direction: row; justify-content: start; align-items: start; gap: 30px; padding: 0; & li { margin: 0; } & ul li { list-style: none; } } }

How to close a ticket automatically when the status is resolved for 3 days?

Doğucan

Hello everyone,

I know that this question is asked a lot of times and I checked the answers but there is one part that I couldn't understand. We are using Jira Service Desk Cloud and we already have "Automation for Jira" plugin.

What we want to do changing the status of an issue when it stays in resolved for 3 days.

I tried to write an automation rule but somehow it doesn't work. Below you can find my non-working rule:

When: Issue transitioned to "Resolved"

If: project = ADMIN and updated <= -3d

Then: Transition the issue to closed.

I think my trigger is not correct since the rule works when the issue is transitioned to Resolved but in that case the updated time is = 0. I am not sure how I should create the rule.

Thanks a lot in advance.

Accepted answers

Alexey Matveev

Hello,

I guess, you JQL query must be like this:

status = Resolved and status changed to Resolved before -3d

All comments

Alexey Matveev

Hello,

I guess, you JQL query must be like this:

status = Resolved and status changed to Resolved before -3d

Doğucan Baskın

Hello Alexey,

Thank you very much for your answer. I've tried your solution but somehow it is not working. Actually when I validate the query it finds the correct issues but somehow it doesn't change the status into "Closed". You can see my rule below.

Best Regards

2018-11-05 09_44_18-Automation rules - Jira.png

Alexey Matveev

It will not work like this. You need to schedule this rule (use the scheduled trigger) because when your rule works the issue has been just moved to the Resolved state (it is less than 3 days)

Doğucan Baskın

Hey Alexey,

It works!! Thank you very much for your response

Since you showed me using scheduler as trigger, it opened me new horizons!

Thanks again,

Have a great day.

Welcome!

It looks like you're new here. Sign in or register to get started.

Quick Links

Find more posts tagged with

jira

cloud

jira-cloud