Why would the JIRA REST API return 401 unauthorized?

Question

I have credentials for an account that I can use to login to the JIRA website but when I attempt to make a basic auth request to /rest/api/2/myself JIRA returns a 401 unauthorized response (the response is HTML).

The issue is with an integration that works with any other account so I'm confident that its not an issue with the API request itself.

For context, it's a JIRA Cloud account.

Are there any reasons, with JIRA or Atlassian account configuration perhaps, that the user would be unauthorized to use the API or access this particular endpoint?

Thomas Deiler_db00h3 · Answer

Dear @Nickolas_Kenyeres,

nop - you have to be investigative. Alternatively you can create another new account to reproduce the settings. Note every step.

Sorry, have no better hint for you.

So long

Thomas

Payne · Answer

Just a guess here, but I wonder if the password for that account contains one or more problematic characters, such as a dollar sign? e.g.

$user = "bob";

$password = "abc$xyz";

PHP would try to substitute in a value for the non-existent variable $xyz.

Nickolas_Kenyeres · Answer

Thanks Thomas! Do you have any recommendation about which settings in particular to look for?