Replacing Site Admin User

unknown

Hi,

I am currently the site admin user for Jira in my company but i need to switch site admin to another user (so i will not be site admin any more, but the other user will be)

We only have one license for site admin, so when i try to make the other user site admin, it says i need to remove the existing site admin first. However i cannot remove myself from site admin as the "remove from group" button is greyed out.

So i'm in a bit of a catch 22 situation where i cant remove myself as site admin to allow the other user to be made site admin.

Any advice on what i need to do would be greatly appreciated.

Kind regards,

 

Carl

 

Angélica Luz

Hi Carl,

Currently, there is no limitation for site-admin on Jira Cloud, it would be great if you could share with us a screenshot of this error.
This problem could also be related to the license. Perhaps the site-admin group is giving license to other products.
Please, go to Site administration > Product access > View configuration and uncheck the group site-admins for all products and let it only on "Jira administration":

After that, please try to add another site-admin and you won't be able to remove yourself, you will need to ask for this new site-admin to remove you.

Hope this helps.

Regards,
Angélica