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Help, my backlog is empty

unknown

All of a sudden my backlog doesn't show issues anymore.

The strange thing is that I didn't make any changes to the board or workflow settings. I am an administrator, and can see the sprint contents fine, but nothing on the backlog anymore. Just an hour ago I was adjusting the backlog.

Does anybody have an idea about what might have happened and how I can fix this?

Empty backlog1.PNG Backlog empty 2.PNG

Accepted answers

Darryl Baker

It's happened to us too.

All comments

Rahul Soni

Same issue here. Tried logging out and logged back in but no result.

Few in the team can still see it though

Darryl Baker

It's happened to us too.

Darryl Baker

And now the backlog is back. I wonder what happened?

unknown

Yesss, has returned for me as well

Rahul Soni

The magic of JIRA and man behind the curtain.

It's working for us here too

Nic Brough -Adaptavist-

Three quick things to check:

Could you show us your board filter? (Feel free to scribble out project or people names etc, it's just the fields and selection we're interested in).

What does the filter return in the issue search? Actually, we don't need the data here, we're looking to see if it looks right to you for "everything I want on the board"? When you add a clause "and (status in (open, reopened, prepared))" to the filter, does it return what you expect to see in your backlog?

Could you check (as an admin) Admin -> Issues -> Status and look at the "to do" status. It should be in the "status category" called "to do", the yellow one, not the grey "undefined". (I don't think this is directly the problem for the board, but it is going to mess up some other stuff, so I'd recommend getting it fixed)

Darryl Baker

We checked the filter query at the time - all of the issues showed and the status was good. We made no changes - but as I was about to raise a support ticket with Atlassian, the issues all came back.

I know we didn't change anything, so can only imagine there are a short lived issue with Jira Cloud.

unknown

It seems to have been a short lived issue indeed. The problem appeared out of the blue and also went away out of the blue, seemingly not triggered by anything I did.
All is good now.

Lydie_H

Wow 2 years later, it just happened to me ! Weird

Joshua (Josh) Jabour

It is happening to me now also (started yesterday). Everyone on the team is experiencing the issue for this board, but other boards are unaffected. I am not aware of any recent changes. I tried changing the filter to a simple project="X" query but that does not resolve the problem.

Has anyone found a fix?

Lydie_H

I have no idea... 24h later, it was back to normal.

Aixa

It's happening to me as well!! Still not back to normal for me, though.

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