Hi, We are trying to achieve the following in our Jira Ent Cloud and allowed to use any plugins or custom code. Any suggestion will be highly appreciable. * As per our use case, we want every issues created to be routed to set of different roles based on the values selected in the ticket * Ex-1: An issue with Argentina selected as values for a custom select field needs to be assigned to Argentina approver role automatically followed by set of another approvals without any manual intervention. * Ex-2: An issues with Spain selected as a value for a custom select field needs to be assigned to Spain approver role automatically followed by next set of approvals. Thanks

Unfortunately, I do not have the script in server version. also though the logic is the same all the get and put sections must be replaced which means a rewrite of almost the whole script

Hi Ismael, would it be possible to share the modified jira server version of your territory manager code? or let me know which areas needs change.

Finally i made it working. Thanks for your suggestions. def extCommSelectCf = getFieldById("customfield_18903") //get the field ID for Linked to externally committed release date (e.g. marketing)? def extCommmDateCf = getFieldById("customfield_18902") //get the ID for Externally Committed Launch Date extCommmDateCf.setHidden(true); if (extCommSelectCf.getValue() == "Yes"){ extCommmDateCf.setHidden(false); extCommmDateCf.setRequired(true);

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Automatic Routing of Jira Issues to a set of User Roles

Akbar N

Hi,

We are trying to achieve the following in our Jira Ent Cloud and allowed to use any plugins or custom code. Any suggestion will be highly appreciable.

As per our use case, we want every issues created to be routed to set of different roles based on the values selected in the ticket
Ex-1: An issue with Argentina selected as values for a custom select field needs to be assigned to Argentina approver role automatically followed by set of another approvals without any manual intervention.
Ex-2: An issues with Spain selected as a value for a custom select field needs to be assigned to Spain approver role automatically followed by next set of approvals.

Thanks

Accepted answers

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Joe Pitt

You're going to have to do some serious scripting. I don't believe there is a plugin that handles this.

Ismael Jimoh

You would need to script this.

My suggestion is that you add the script to your post function of your create transition and the script does the following:

Check the value of the field.
Set assignee field to the corresponding approver for the region.

I will recommend scriptrunner for this job(a paid add-on but they have a very active community).

You can look up get value of field samples for the add-on and you can look up how to assign an issue to a user.

I hope this helps.

Regards.

Akbar N

Thanks for sharing the idea and possible approach. As we are on the On-demand cloud enterprise edition, there are some limitation on installing plugins just for a requirement to a project in Jira as it impact the entire enterprise edition used by 500+ projects.

Is there any other possible options without it?

Thanks again for your input.

Ismael Jimoh

It would be near impossible without a custom script and add-on. JIRA has no built in way to set the value of a field based on another field.

With the only other solution coming to mind being splitting the projects based on Geo location/team that would work on it.

Akbar N

Thanks for the details again. Got the confirmation that we have ScriptRunner installed in our Ent edition of Jira. Could you help on how to get started with ScriptRunners. It seems there were very less tutorials online and to the detailed.

http://scriptrunner-docs.connect.adaptavist.com/jiracloud/quickstart.html

Could you share any video / tutorial links which talks about creating custom fields, dynamic fields etc ?

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