What is Confluence exactly?

Question

I'm getting a bit confused as to what Confluence is. Is a documentation tool, knowledge management tool, enterprise content management tool....etc.? In fact, are all these functions synonymous, or does each of them differ?

Would appreciate some clarity here.

Many thanks.

Nic Brough -Adaptavist- · Accepted Answer

It's a wiki, so it is for all of those things, and more.

Tobias Anstett (K15t) · Accepted Answer

Hi,

I totally agree to Jan-Peter.

For its own Confluence is already an awesome product and supports so many use cases.

However using apps from the Atlassian Marketplace will extend it even further – either by supporting new use cases or adding missing functionality for a vertical.

Referring to your question - sure there is a difference between a documentation tool, knowledge management tool, enterprise content management tool ... however Confluence + Apps will allow you to do all of this.

Talking about documentation - a lot of customers use Confluence to write documents (similar to word files) but also technical documentation such as product documentation etc. with Confluence (usually customer facing at some point in time).

Talking about knowledge management - this is about managing the knowledge of your team e.g. describe processes, on-boarding, specifications, etc. all the assets which are valuable for your company and must be made available to your company or teams in a transparent way.

Hope this helps,

Best, Tobias