nav[aria-label="Primary Navigation"] { padding: 0; & ul { list-style: none; width: 100%; display: flex; flex-direction: row; justify-content: start; align-items: start; gap: 30px; padding: 0; & li { margin: 0; } & ul li { list-style: none; } } }

JIRA Users ability to access the Service Desk

Sean Young_st31ot

So we setup JIRA Service Desk and if I login as one of my users they do not see our Service Desk under projects. Is this how it is suppose to work? If so how are using suppose to find the portal / access the service desk?

If i grant service desk team permission then they can see the project but also all of the tickets within.

GOAL: users can easily access our service desk and submit requests / view their current requests.

Accepted answers

All comments

Nic Brough -Adaptavist-

>So we setup JIRA Service Desk and if I login as one of my users they do not see our Service Desk under projects. Is this how it is suppose to work? If so how are using suppose to find the portal / access the service desk?

Probably. You have not told us what type of user it is. Customer, Developer or something else.

>If i grant service desk team permission then they can see the project but also all of the tickets within.

This sounds correct. You give your service desk team access to see the issues in the project that is holding the issues they should be looking at.

>GOAL: users can easily access our service desk and submit requests / view their current requests.

Yes, give your customers access to the SD portal.

Sean Young_st31ot

How do they find the portal though through JIRA?
They are various JIRA users who are not agents. They are all internal employees with various levels of permissions. I have them set to service desk customers.

Daniel Wester_n7erpo

If they’re regular Jira users (ie they can browse other projects) then you’ll need to either link to the portal (dashboard gadget perhaps?) or provide them with the portal url in some other way.

Sean Young_st31ot

That is the dumbest thing I've ever heard. This Service Desk product. It's killin me.

Steven F Behnke

I see that this is for Jira Cloud so my answer is moot.

Sean Young_st31ot

Thank you though. That's pretty helpful and way better then their current solution of hiding it under your profile image which isn't very obvious.

Steven F Behnke

If I can figure out the cloud API I'll see if I can do it on that platform too and post it here. Ultimately through its sad that Service Desk team can't similarly do what I did. It took me a couple hours on a weekend ffs.

Welcome!

It looks like you're new here. Sign in or register to get started.

Quick Links

Find more posts tagged with

jira

cloud

jira-service-desk

jira-service-desk-cloud

jira-cloud