How to change the time range/options of the custom field type Date Time Picker?

Question

Hello!

Presently using the custom field 'Date Time Picker' for a Jira Service Desk portal. The available time is limited between 9am to 6pm. Does not allow manual entering of 12:30am for example.

How and where we change this? We use Tempo and Portfolio on Jira Cloud at the moment, and none of it settings for working hours as an impact on the field. Nor any of the time tracking or time format settings.

Why is there is field that is hard-wired like that?

Angélica Luz · Answer

Hi Miriam,

The new customer portal was rolled out and now we don't have the option to disable anymore.
I saw your comment on the bug and based on that, I created a feature request for our dev team to check the possibility to add the same Date Time Picker as before, where we could customize the minutes:
- https://jira.atlassian.com/browse/JSDCLOUD-8104
Please, click on vote and watch to receive updates.

Regards,
Angélica

Miriam Hopton · Answer

Thank you Angelica for the suggestion. If I were disable the new help center, where do I do that in the project settings?

Angélica Luz · Answer

Hi Melanie,

This issue that you are facing is actually a bug on the new customer portal:
- https://jira.atlassian.com/browse/JSDCLOUD-7025
Please, click on vote and watch to receive updates about the bug.
For now, the workaround is to disable the Portal X by clicking on "Customize" in the customer portal:

Regards,
Angélica