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Why does the default Group confluence-users show a difference in Group Members and Users

Nathan Watterson

Under Administration > User Management > Groups

There is a Group called confluence-users.

On the details page for this default group it shows a count and a list of users.

Currently the count is: Group members 7

Meanwhile the list shows 5 users.

Why do these numbers not match?

How do I find the 2 phantom members?

Accepted answers

Jonathan Smith

@Nathan Watterson,

Confluence-users comes from your internal directory. The internal directory probably has admin/service accounts you used during setup.

You can identify the admin accounts though SQL:

SELECT *FROM [Confluence].[dbo].[cwd_user]<br>WHERE directory_id='1'

All comments

Jonathan Smith

@Nathan Watterson,

Confluence-users comes from your internal directory. The internal directory probably has admin/service accounts you used during setup.

You can identify the admin accounts though SQL:

SELECT *FROM [Confluence].[dbo].[cwd_user]<br>WHERE directory_id='1'

Nathan Watterson

@Jonathan Smith makes sense, I'm new to the platform, where would I run this query on a jira-cloud instance?

Jonathan Smith

If you are on cloud, you won't have access to the database.

Please contact Atlassian support and they should be able to confirm the accounts (and service accounts) for confluence-users.

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