Bug description template in JIRA

Question

To make sure Customer Support does not forget essential info during bugreporting, we have a bugreport template working well in all systems ... except JIRA. It contains the following:

* Where were you and what happened?
* Which operation system?
* Which browser version?
* Which system?
* What is the link of the support issue?

I tried to add them as custom fields and replace the default "Description" field, but all custom fields appear on the right, shallow part of all "View" screens. The developers, specially on laptops can not read properly the data listed there. At the same time the left, wide side of all views is empty, as "Attachments", "Subtasks" and "Comments/Activity" do not use it up.

Can it be changed which side the custom fields appear?

Alternatively can I add a template text to the default "Description" field in JIRA?

Any other suggestions to make the data visible and/or give a guideline to the reporter?

And no paying options please. I hardly managed to buy JIRA and so far it seems not providing the most basic bugreporting feature since 1996.

Anna Széles · Answer

Thank you for your replies. Based on them I asked the question again with printscreens here: https://community.atlassian.com/t5/Jira-questions/Why-are-custom-fields-on-the-right-side-of-the-view-sceen/qaq-p/917221#M294127

Anna Széles · Answer

For me it doesn't matter is it a Select list or freehand, the result, the filled custom field is hardly visible in JIRA on the right of all views. Default description filed is on the left, in the middle of the attention, why custom "description (=these fields)" can be only on the right side?

Anna Széles · Answer

Exactly this is why I added them from day 1 as separate custom fields. The problem is, that custom fields are hardly visible for anyone reading the ticket as custom fields are on the right, shallow side wrapped to a few centimeters, when the left side of the screen is technically empty. These details should be in the middle of the attention in a bugreport, not hidden on the side (where scrolling is invisible unless you hover over).

So I would prefer finding a solution for the layout than default text in the description. Do you have any advice on that?