Cannot complete sprint

Question

Dear Community,

I am looking for your help in here as I am unable to complete a sprint if a certain user story is "Done" in that sprint.

If it is in any other status works fine and as expected, it offers to move those stories either to next sprint or backlog, but when that given user story is in "Done", I get an error message stating:

"Sprint cannot be completed as there are incomplete subtasks on the following issues: CLA-6"

Obviously, looking at CLA-6 (that certain user story), I don't see any subtasks still open (actually there are no open subtasks at all in the whole project at the moment). Please advise.

Adam Fenyves · Answer

Hi Nic,

Thanks for your answer. Actually we have two boards, one for user stories only where the statuses of subtasks are not mapped and the vice versa. (because subtasks appearing in the active sprint board would be too busy). All subtasks appear in the rightmost column of the "Subtasks" board though.

If I am including the "Done" status in the rightmost column of "User stories' board", that helps though. Is there no other way to make it work? (as said, this looks unnecessarily busy this way).

Nic Brough -Adaptavist- · Answer

Ok, have another look at CLA-6 as it's a perfect candidate for debugging.

Look at the status of each sub-task, and get a list of all the different status they may be in (a lot of us have more than one status that means "we're done with this" - the project I've just been looking at has "cancelled before start", "done" and "cancelled during" - all of those status mean we won't be working on it again)

Now check the board config.  Are all the status you've collected for the sub-tasks in the rightmost column on your scrum board?