Can I respond to a service desk ticket using an alias rather than my name?

Question

Hi, I'm handling the first response for service desk. Instead of my name displaying for each response, I would rather an alias display such as "development@domain.com". Is there a way to do this? Thanks.

Angélica Luz · Accepted Answer

Hi Al Gresto,

Currently, it's not possible to edit what email or name that appears on the "From".
We have a feature request suggesting the implementation of this ability:

- https://jira.atlassian.com/browse/JSDCLOUD-702

Please, click on vote and watch to receive updates about the feature.
I'm sorry that we can't be more helpful on it.

Regards,
Angélica

Theinvisibleman · Accepted Answer

Hi there Al, in addition to what Angelica mentioned above, you may also be interested in this feature request - JSDCLOUD-1986.

Check it out, and if it suits your requirements, be sure to Vote for it to show support and interest, and Watch the request to get notifications whenever there are any updates!