How come emails and notifications are not working for specific spaces and pages?

Question

a particular space which appears to have the same settings as other space which do, is not alerting the users permitted to see/edit the space and pages.

AhmadDanial · Answer

Hello, Carol.

Thank you for the clarification from your end. I have tested this on my end and I was able to receive the email & in-app notification when a task is assigned to me to a new page that I was not watching as per the following screen shots.

Email Notification

In-app Notification

Additionally, this is how the my email notification setting looks like:

Can you please confirm if your email settings are similar to mine?

Carol Ferrari · Answer

Yes, now we are watching it but not when the creator created the page.  She added me and some other users with tasks assigned.  None of us, including the creator, got an email or in-app notification. It doesn't make sense that the Watch setting needs to be ticked when the creator is assigning us something. please advise.

AhmadDanial · Answer

Hi, Carol.

Thank you for the clarification on that. Can you please confirm if you are watching the space / pages in the space?

By default, the in-app & email notification should be sent if the checkbox is ticked.

Additionally, can you please check if other affected users are listed under the Manage Watchers page?