I can't request Free Trial license for any plugin

Ignacio de Córdoba

Hello,

I am trying to test some plugins but for some reason I can install them but not to enable the Free Trial license. I click in "Free Trial" in the Plugin manager, I get the "Updating add-on licenses..." popup and after a while it closes and takes me back to the plugin manager, where I still see the plugin without license. I have tried to use it and asks me to get a free or paid license.

Any idea what is wrong?

Thanks

Daniel Eads

Hey Ignacio,

I see a couple different Cloud sites on your account. The one ending in *******bru has an expired license and it looks like a couple emails went out from our system regarding the billing info needing an update.

If you update the credit card on file, the system can renew your account - once the account is current and paid you should be able to activate the free trial.

Here are the steps to update the card:

1. Log in to your My Atlassian account
2. You'll arrive on the Licenses page by default.
3. Click on your Atlassian License subscription. The account management pane will now display.
4. Look for provide payment details or update Credit Card link and supply the card to be used for billing - click Save when finished. 

After that the trial should be able to start.

Let me know if you have any further issues!

Cheers,
Daniel