nav[aria-label="Primary Navigation"] { padding: 0; & ul { list-style: none; width: 100%; display: flex; flex-direction: row; justify-content: start; align-items: start; gap: 30px; padding: 0; & li { margin: 0; } & ul li { list-style: none; } } }

Sidebar unresponsive in Google Chrome

James Leslie_qr9afa

I am using Google Chrome Version 69.0.3497.100 (64-bit). The sidebar is unresponsive (none of the buttons are clickable).

After clearing my browser cache, the bar becomes responsive again, until I change to any other page - then it returns to being unresponsive.

I experience the same thing in incognito mode. The bar will work when I first sign in, but will then become unresponsive after I begin to navigate around the site.

I have tried to disable Adblocker, no luck there either. This is a rather fatal error, as it basically renders the entire site unusable.

Accepted answers

Irfan Mazli Mazuki

Hello @James Leslie,

That is rather an odd occurrence that the sidebar is not responsive only to your user account. Could you try to see if the issue occurs in JIRA Safe Mode?

Kind regards,
Irfan

All comments

Dave Bosman _Inetum_

Hi @James Leslie

Welcome to the community,

Could you please go over all the steps described in the following documentation?

https://confluence.atlassian.com/kb/browser-troubleshooting-guide-330796533.html

Regards

Dave

James Leslie_qr9afa

Hi @Dave Bosman _Inetum_

Thanks for the response. I have tried all of the possible fixes listed in that troubleshooting guide.

The problem repeats across both Windows 10 and Ubuntu 18, on Firefox (62.0.2-1) and Chrome (69.0.3497.100).

I have worked out that this issue is only specific to my user account, I have tried using a colleague's laptop and the problem occurs when logging in with my credentials, but not when logging in with hers.

Dave Bosman _Inetum_

The only thing i can think of is, are you both using the same language. As it could be that there is an error in the language pack.

Otherwise i have no clue what it could be.

James Leslie_qr9afa

Thanks, I gave that a try. Unfortunately still no luck...

Irfan Mazli Mazuki

Hello @James Leslie,

That is rather an odd occurrence that the sidebar is not responsive only to your user account. Could you try to see if the issue occurs in JIRA Safe Mode?

Kind regards,
Irfan

James Leslie_qr9afa

Hi @Irfan Mazli Mazuki
Thanks for the help, as of yesterday it is working again. Got a message from someone at Atlassian Support who said my "navigation experience" had been updated.

Irfan Mazli Mazuki

Hello @James Leslie,

Thanks for the update. That is great to know that the issue has been resolved!

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