Confluence as a Knowledge Base

Nick Waldron

Hi there,

I'm currently deciding what tool to use for a corporate knowledge base. Immediately it would be for Help Desk and Customer Service teams. With the thought of using Watson technology in the near future, I want to have a repository of centralized information. Is confluence a good candidate for this?

Shawn C

Hi Nick,

Many Customers utilize Confluence to be their Knowledge Base repository for their Teams and Customers either as a standalone application or integrated with Jira Service Desk.

These articles should help to get you to start using Confluence as a standalone Knowledge Base and/or link it with Jira Service Desk to service your Customers.

If you have any other questions about setting up Confluence, please let me know. 

Cheers,
Shawn