Function "CHANGE" for "PROJECT"

Question

I want to show in a panel the tickets that arrived from project y to x already violated, in resolution time. The "change" function works with "status" and does not work with "project". Basically it would show the new tickets of the "key" X with the "resolution time" less than 0 or breached. Can you help me formulate this syntax?

Lucas Martins_krqwhf · Answer

Hello. Thanks for the questions. It is directly related to the SLA. I want to receive in a filter, tickets that arrive in a certain area of ​​IT already with the ticket overflowed. The "type" does not matter at the moment. A syntax that will bring me when the key has changed. Example: When in one area (SDT-123) to another (SIS-345). Understood? I really need this help.

Syauqi · Answer

Hi Lucas,

To better understand the context of the question, could you elaborate more on what you mean by Change and Key. is it either an Issue Type or a Custom Field perhaps?

Also, just to confirm, since you mentioned Resolution Time, is it related to JIRA Service Desk's SLA?

Cheers, Syauqi