Updated a workflow and done is no longer resolved

Question

I updated a workflow and done is no longer associated to resolved

This is best shown in the Created vs. Resolved Issues Report

before I updated the workflow - this chart was working

but after I updated the workflow and the panels for the dashboard the report is failing to account for work that is done.

Note Done was not changed or altered with the exception of checking the box all status can go to Done

Nic Brough -Adaptavist- · Answer

My best guess is that your new workflow does not set a resolution when moving into "resolved".

Each transition into resolved needs to either set the resolution with a post function, or go through a transition screen that contains the resolution field.

Mohamed Benziane · Answer

Hi @Abraham Tom

Sorry i don't understood(im bad in english) all your post but i think you mean that when you make a transition to done the resolution is not set to resolved? If so you have to check the postfunction and make sure you have one that set the resolution field to done.

Regards