nav[aria-label="Primary Navigation"] { padding: 0; & ul { list-style: none; width: 100%; display: flex; flex-direction: row; justify-content: start; align-items: start; gap: 30px; padding: 0; & li { margin: 0; } & ul li { list-style: none; } } }

Restricting Admin from Viewing Issues

Teodor_junivk

I am working within JIRA Cloud and creating a Service Desk portal for our HR department, as well as an associated Software project that Issues can be linked to.

As some of the questions coming into the service desk portal might have sensitive information/be private, is there any way that I can restrict myself as admin from viewing Issues in the portal?

I tried removing myself from the browse projects permission in our permission scheme, but this is giving me an error that the permissions are not configured correctly. Regardless I am still able to click into the Issues...

permissions error.PNG

If anyone has any insight, much appreciated!

Thanks

Accepted answers

Jack Brickey

This is not possible at this time. As an admin you have full access. Some options would be to encrypt the sensitive material as attachments or store the sensitive material in a cloud drive and provide links in the ticket to the document.

There is likely a suggestion open on this bu unsure if/when it wold be implemented. Consider that there is sensitive material today that flows thru email and IT has access to this so it isn’t an issue presented b Atlassian. Companies need to ensure certain resources understand the responsibility and consequences if abused and/or put methods in place to protect confidential info.

Susan Hauth _Jira Queen_

Hi Teordor,

I would look into using Issue Security:

https://confluence.atlassian.com/adminjiracloud/configuring-issue-level-security-776636711.html

You could set a default security level that doesn't include you but is inclusive of the HR department.

Cheers,

All comments

Jack Brickey

Susan Hauth _Jira Queen_

Hi Teordor,

I would look into using Issue Security:

https://confluence.atlassian.com/adminjiracloud/configuring-issue-level-security-776636711.html

You could set a default security level that doesn't include you but is inclusive of the HR department.

Cheers,

Teodor_junivk

Hi Jack,

Thanks for the answer.

Would rather not have different platforms on the go as were aiming to consolidate everything onto JIRA.

Teodor_junivk

Thanks Susan! This sounds promising looking into it now

Jack Brickey

Thanks @Susan Hauth _Jira Queen_. I was unaware that it was possible to exclude the admin. I will have to play with that. Question, what prevents me as an admin from changing the security back such that I do have access? Honesty? ;-)

Susan Hauth _Jira Queen_

Hi @Jack Brickey

As an admin, you don't need to be in the default security type, so they can be hidden to you. But you are correct as an Admin, you could always add yourself into that security level.

Cheers...

Welcome!

It looks like you're new here. Sign in or register to get started.

Quick Links

Find more posts tagged with

issue

project

cloud

jira-service-desk

jira-service-desk-cloud

jira-core

permission

jira-core-cloud

administration