Automated Email notification

Question

We are trying to set up an automated email notification to be sent out after an issue has been assigned. additionally we have Email this issue add on which lets us construct the email template to be sent which is what we want to get sent after the issue is assigned. Does anyone know how I would do this? It says I have to do something in the workflow but assignee is not a part of the work flow per se. it is a random event that happens usually at the same time but not necessarily.

CAn anyone give me any help?

I also have script runner if its easier to do with that add on.

thanks,

Petter Gonçalves · Answer

Hello Jon,

Actually, you can write JSON parameters to reference custom field values in the e-mail using the same add-on mentioned before.

You can check which parameter you can use to reference your custom fields in the Available Smart-values session of the link below:

Extracting issue data

Jon_4n6t23 · Answer

is there another way cause the data we want to put in this autogenerated email is taking info from the custom fields of that issue so its different each time. that is why the emailthis issue has worked well but I cant figure out how to do the automation or if its even doable.

Petter Gonçalves · Answer

Hello Jon,

For this specific functionality, I recommend you to use the Automation Lite for JIRA Cloud (300 free executions per month) since it can be configured by a simple rule: