Unable to evaluate any add-on trial license

Question

I've installed several add-ons (cloud Jira) and all of them are inactive due to missing license.

Whenever I try to evaluate trial license, the progress bar reaches about 80% and Updating add-on licenses modal disappears.

Re-installing add-on doesn't solve the problem.

Jack Brickey · Answer

I’m confused by this as well and suggest opening a request with support via my previous link. Unless you are on a starter license in which case the Community is your best bet.

Joanna Szuba · Answer

Thanks for the tips, Jack.

If I attempt to evaluate trial license directly on Marketplace, I'm redirected to this very view.

It's a bit confusing. I don't know how am I supposed to use "Cloud site". I have admin permissions to Jira, however I didn't create it.

Jack Brickey · Answer

@Joanna Szuba, see if you can go to the Marketplace and start a free trial from there. Just search for your addon and make sure it is for cloud and click free trial. Be sure to log into the Marketplace. Also try a different browser and attempt to install via the Manage Addons. I know I had issues awhile back w/ Safari.

If all this fails I would reach out to  Atlassian Support