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cannot complete sprint

Nodar Vardiashvili

i make a custom field and add it in filter. than i cannot complete sprint. its write "You need the Manage sprints permission to start or complete this sprint" and in board settings its show this error "We can't show the projects on this board, because the board's filter doesn't specify any. Your users may have trouble managing issues and sprints on this board. Try including some projects in the filter to fix this." -

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Dave Bosman _Inetum_

Hi @Nodar Vardiashvili

Did you check the permissions? What is the result?

Is a correct filter added? Is the filter shared with the people that can open the board?

Try to give some more information about your config!

Regards

Dave

Mohamed Benziane

Hi @Nodar Vardiashvili

Make sure you have the permission manage sprint permission in your permission scheme.

Did you add you're new customfield into a valid issue screen ? Your filter retrieve some results ? Make a search with your filter to be sure that you have some results.

Regards

Nodar Vardiashvili

@Mohamed Benziane @Dave Bosman _Inetum_

this is my filter. "affected Product Team " is custom field which i add in all project issue screen

if my filter is " project = abmeg " everything works perfect, users can close sprint and etc. but when i change filter " project = abmeg or " affected product Team" = a retenetion 360 " users caannot complet sprint

Mohamed Benziane

Hi @Nodar Vardiashvili,

It's normal, your filter is wrong, "Affected Product Team" is not a project name so you can't do what you have done.

you can do this but it will look only in the ABMEG project:

project=ABMEG and "AFFECTED PRODUCT TEAM"="AB RETENTION 360"

Nodar Vardiashvili

i want to show all ABMEG project issues and all other project issues where custom field affected product team = ab retention 360.

in this filter

project=ABMEG and "AFFECTED PRODUCT TEAM"="AB RETENTION 360"

i can only show one issue

Dave Bosman _Inetum_

I can be wrong but it seems that the first filter should work.

But you have to give the manage sprint permission in ALL project that are affected to the users that ned to be able to start or close a sprint

Warren_mz9b4z

I think the problem that you're seeing is because the

"AFFECTED PRODUCT TEAM"="AB RETENTION 360"

is bringing issues into the sprint from other projects.

Whoever is trying to complete the sprint, needs permissions from EACH project, not just the ABMEG one.

Run a JQL query as "AFFECTED PRODUCT TEAM" = "AB RETENTION 360" and add the column Project, so that you can see ALL the projects that are being used. Then ensure that whoever is closing the sprint has access to EACH one

Nodar Vardiashvili

my filter

Capture 1.PNG

board settings

Capture 2.PNG

cannot complete sprint

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Nodar Vardiashvili

@Atlassian Support Team

Developer 1_sge259

@Nodar Vardiashvili , did you figure out what was the issue? Im getting a very similar issue.

The filter is pulling from 3 different projects, I already added the user as Scrum master in all of them and review the Permission schemes has "Manage Sprints" permissions for Scrum masters.

But anyway my user keeps getting the error message, what could be wrong here?

Permissions (it's the Default Software Scheme):

https://clb.sh/d11b50

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