Can "jira@mail-us.atlassian.net on behalf of Sender" be removed from the sender

Tanner Jones

We have has feedback that due to the sender being 

jira@mail-us.atlassian.net on behalf of Sender <jira@your_instance> that it now feels more impersonal and does not convey assistance, rather it conveys the customer's request is "Just another ticket in the system".

Angélica Luz

Hi Tanner,

This issue that you are facing is actually a bug.
You can find more information on the link below:

- https://jira.atlassian.com/browse/JRACLOUD-69423

Please, make sure to watch and vote to receive updates about the bug fix.

If you have any other question, please let us know.

Regards,
Angélica