An unexpected error occurred. Refer to the logs for more information
What do the logs say?
Where to find the log file?
<jira home>/logs
If you're not sure what your Jira home is, look in the "system information" page, it gives the full path to the logs there.
https://dropmefiles.com/WAFkqlink to the file logs
12-Sep-2018 16:49:28.008 WARNING [http-nio-8080-exec-12] com.sun.jersey.spi.container.servlet.WebComponent.filterFormParameters A servlet request, to the URI http://193.107.74.112:9999/rest/issueNav/1/issueTable, contains form parameters in the request body but the request body has been consumed by the servlet or a servlet filter accessing the request parameters. Only resource methods using @FormParam will work as expected. Resource methods consuming the request body by other means will not work as expected.12-Sep-2018 16:49:28.072 WARNING [http-nio-8080-exec-3] com.sun.jersey.spi.container.servlet.WebComponent.filterFormParameters A servlet request, to the URI http://193.107.74.112:9999/rest/issueNav/1/issueTable/stable, contains form parameters in the request body but the request body has been consumed by the servlet or a servlet filter accessing the request parameters. Only resource methods using @FormParam will work as expected. Resource methods consuming the request body by other means will not work as expected.12-Sep-2018 16:49:28.563 WARNING [http-nio-8080-exec-8] com.sun.jersey.spi.container.servlet.WebComponent.filterFormParameters A servlet request, to the URI http://193.107.74.112:9999/rest/issueNav/1/issueTable, contains form parameters in the request body but the request body has been consumed by the servlet or a servlet filter accessing the request parameters. Only resource methods using @FormParam will work as expected. Resource methods consuming the request body by other means will not work as expected.12-Sep-2018 16:49:28.617 WARNING [http-nio-8080-exec-24] com.sun.jersey.spi.container.servlet.WebComponent.filterFormParameters A servlet request, to the URI http://193.107.74.112:9999/rest/issueNav/1/issueTable/stable, contains form parameters in the request body but the request body has been consumed by the servlet or a servlet filter accessing the request parameters. Only resource methods using @FormParam will work as expected. Resource methods consuming the request body by other means will not work as expected.12-Sep-2018 16:49:29.401 WARNING [http-nio-8080-exec-4] com.sun.jersey.spi.container.servlet.WebComponent.filterFormParameters A servlet request, to the URI http://193.107.74.112:9999/rest/issueNav/1/issueTable, contains form parameters in the request body but the request body has been consumed by the servlet or a servlet filter accessing the request parameters. Only resource methods using @FormParam will work as expected. Resource methods consuming the request body by other means will not work as expected.12-Sep-2018 16:49:29.472 WARNING [http-nio-8080-exec-6] com.sun.jersey.spi.container.servlet.WebComponent.filterFormParameters A servlet request, to the URI http://193.107.74.112:9999/rest/issueNav/1/issueTable/stable, contains form parameters in the request body but the request body has been consumed by the servlet or a servlet filter accessing the request parameters. Only resource methods using @FormParam will work as expected. Resource methods consuming the request body by other means will not work as expected.12-Sep-2018 16:49:29.910 WARNING [http-nio-8080-exec-11] com.sun.jersey.spi.container.servlet.WebComponent.filterFormParameters A servlet request, to the URI http://193.107.74.112:9999/rest/issueNav/1/issueTable, contains form parameters in the request body but the request body has been consumed by the servlet or a servlet filter accessing the request parameters. Only resource methods using @FormParam will work as expected. Resource methods consuming the request body by other means will not work as expected.12-Sep-2018 16:49:29.999 WARNING [http-nio-8080-exec-9] com.sun.jersey.spi.container.servlet.WebComponent.filterFormParameters A servlet request, to the URI http://193.107.74.112:9999/rest/issueNav/1/issueTable/stable, contains form parameters in the request body but the request body has been consumed by the servlet or a servlet filter accessing the request parameters. Only resource methods using @FormParam will work as expected. Resource methods consuming the request body by other means will not work as expected.12-Sep-2018 16:49:54.571 WARNING [http-nio-8080-exec-9] com.sun.jersey.spi.container.servlet.WebComponent.filterFormParameters A servlet request, to the URI http://193.107.74.112:9999/rest/issueNav/1/issueTable/stable, contains form parameters in the request body but the request body has been consumed by the servlet or a servlet filter accessing the request parameters. Only resource methods using @FormParam will work as expected. Resource methods consuming the request body by other means will not work as expected.12-Sep-2018 16:58:00.223 WARNING [http-nio-8080-exec-16] com.sun.jersey.spi.container.servlet.WebComponent.filterFormParameters A servlet request, to the URI http://193.107.74.112:9999/rest/issueNav/latest/preferredSearchLayout, contains form parameters in the request body but the request body has been consumed by the servlet or a servlet filter accessing the request parameters. Only resource methods using @FormParam will work as expected. Resource methods consuming the request body by other means will not work as expected.12-Sep-2018 16:58:00.386 WARNING [http-nio-8080-exec-11] com.sun.jersey.spi.container.servlet.WebComponent.filterFormParameters A servlet request, to the URI http://193.107.74.112:9999/rest/issueNav/1/issueTable/stable, contains form parameters in the request body but the request body has been consumed by the servlet or a servlet filter accessing the request parameters. Only resource methods using @FormParam will work as expected. Resource methods consuming the request body by other means will not work as expected.
2018-09-11 17:10:22,007 Caesium-1-4 ERROR [c.a.upgrade.core.DefaultUpgradeTaskFactoryProcessor] Failed to run performUpgradesUnsafe tasks from factory com.atlassian.servicedeskcom.atlassian.util.concurrent.LazyReference$InitializationException: java.lang.RuntimeException: Could not find upgrade task with OSGi service name com.atlassian.servicedesk.plugins.cannedresponses.internal.bootstrap.upgrade.tasks.AUT_0010_TurnOnCannedResponsesat com.atlassian.util.concurrent.LazyReference.getInterruptibly(LazyReference.java:149)at com.atlassian.util.concurrent.LazyReference.get(LazyReference.java:112)at com.atlassian.servicedesk.bootstrap.upgrade.registry.UpgradeTaskRegistry.getAll(UpgradeTaskRegistry.java:62)at com.atlassian.servicedesk.bootstrap.upgrade.AsyncUpgradeTaskRegistration.getAsyncUpgradeTasks(AsyncUpgradeTaskRegistration.java:61)at com.atlassian.servicedesk.bootstrap.upgrade.AsyncUpgradeTaskRegistration.buildNumbersAreUnique(AsyncUpgradeTaskRegistration.java:91)at com.atlassian.servicedesk.bootstrap.upgrade.ServiceDeskUpgradeTaskFactory.getAllUpgradeTasks(ServiceDeskUpgradeTaskFactory.java:70)at com.atlassian.upgrade.core.DefaultUpgradeTaskFactoryProcessor.performUpgradesUnsafe(DefaultUpgradeTaskFactoryProcessor.java:75)at com.atlassian.upgrade.core.DefaultUpgradeTaskFactoryProcessor.performUpgrades(DefaultUpgradeTaskFactoryProcessor.java:46)at com.atlassian.upgrade.core.DefaultUpgradeTaskManager.lambda$upgradePlugins$0(DefaultUpgradeTaskManager.java:54)at java.util.stream.ReferencePipeline$3$1.accept(ReferencePipeline.java:193)at java.util.Iterator.forEachRemaining(Iterator.java:116)at java.util.Spliterators$IteratorSpliterator.forEachRemaining(Spliterators.java:1801)at java.util.stream.AbstractPipeline.copyInto(AbstractPipeline.java:481)at java.util.stream.AbstractPipeline.wrapAndCopyInto(AbstractPipeline.java:471)at java.util.stream.ReduceOps$ReduceOp.evaluateSequential(ReduceOps.java:708)at java.util.stream.AbstractPipeline.evaluate(AbstractPipeline.java:234)at java.util.stream.ReferencePipeline.reduce(ReferencePipeline.java:474)at com.atlassian.upgrade.core.DefaultUpgradeTaskManager.upgradePlugins(DefaultUpgradeTaskManager.java:55)at com.atlassian.jira.upgrade.PluginUpgradeManager.upgradePlugins(PluginUpgradeManager.java:63)at com.atlassian.jira.upgrade.UpgradeScheduler.runPluginUpgrades(UpgradeScheduler.java:103)at com.atlassian.jira.upgrade.UpgradeScheduler.runUpgrades(UpgradeScheduler.java:78)at com.atlassian.scheduler.core.JobLauncher.runJob(JobLauncher.java:153)at com.atlassian.scheduler.core.JobLauncher.launchAndBuildResponse(JobLauncher.java:118)at com.atlassian.scheduler.core.JobLauncher.launch(JobLauncher.java:97)at com.atlassian.scheduler.caesium.impl.CaesiumSchedulerService.launchJob(CaesiumSchedulerService.java:443)at com.atlassian.scheduler.caesium.impl.CaesiumSchedulerService.executeClusteredJob(CaesiumSchedulerService.java:438)at com.atlassian.scheduler.caesium.impl.CaesiumSchedulerService.executeClusteredJobWithRecoveryGuard(CaesiumSchedulerService.java:462)at com.atlassian.scheduler.caesium.impl.CaesiumSchedulerService.executeQueuedJob(CaesiumSchedulerService.java:390)at com.atlassian.scheduler.caesium.impl.CaesiumSchedulerService$1.consume(CaesiumSchedulerService.java:285)at com.atlassian.scheduler.caesium.impl.CaesiumSchedulerService$1.consume(CaesiumSchedulerService.java:282)at com.atlassian.scheduler.caesium.impl.SchedulerQueueWorker.executeJob(SchedulerQueueWorker.java:65)at com.atlassian.scheduler.caesium.impl.SchedulerQueueWorker.executeNextJob(SchedulerQueueWorker.java:59)at com.atlassian.scheduler.caesium.impl.SchedulerQueueWorker.run(SchedulerQueueWorker.java:34)at java.lang.Thread.run(Thread.java:748)Caused by: java.lang.RuntimeException: Could not find upgrade task with OSGi service name com.atlassian.servicedesk.plugins.cannedresponses.internal.bootstrap.upgrade.tasks.AUT_0010_TurnOnCannedResponsesat com.atlassian.servicedesk.bootstrap.upgrade.registry.UpgradeTaskReference$ServiceReference.getInstance(UpgradeTaskReference.java:85)at com.atlassian.servicedesk.bootstrap.upgrade.registry.UpgradeTaskRegistry.lambda$getOrCreateUpgradeTaskInstances$0(UpgradeTaskRegistry.java:51)at java.util.stream.ReferencePipeline$3$1.accept(ReferencePipeline.java:193)at java.util.Iterator.forEachRemaining(Iterator.java:116)at java.util.Spliterators$IteratorSpliterator.forEachRemaining(Spliterators.java:1801)at java.util.stream.AbstractPipeline.wrapAndCopyInto(AbstractPipeline.java:471)at java.util.stream.ReduceOps$ReduceOp.evaluateSequential(ReduceOps.java:708)at java.util.stream.AbstractPipeline.evaluate(AbstractPipeline.java:234)at java.util.stream.ReferencePipeline.collect(ReferencePipeline.java:499)at com.atlassian.servicedesk.bootstrap.upgrade.registry.UpgradeTaskRegistry.getOrCreateUpgradeTaskInstances(UpgradeTaskRegistry.java:52)at com.atlassian.servicedesk.bootstrap.upgrade.registry.UpgradeTaskRegistry.access$300(UpgradeTaskRegistry.java:18)at com.atlassian.servicedesk.bootstrap.upgrade.registry.UpgradeTaskRegistry$1.create(UpgradeTaskRegistry.java:27)at com.atlassian.servicedesk.bootstrap.upgrade.registry.UpgradeTaskRegistry$1.create(UpgradeTaskRegistry.java:24)at com.atlassian.util.concurrent.LazyReference$Sync.run(LazyReference.java:325)at com.atlassian.util.concurrent.LazyReference.getInterruptibly(LazyReference.java:143)at com.atlassian.util.concurrent.LazyReference.get(LazyReference.java:112)at com.atlassian.servicedesk.bootstrap.upgrade.registry.UpgradeTaskRegistry.getAll(UpgradeTaskRegistry.java:62)at com.atlassian.servicedesk.bootstrap.upgrade.AsyncUpgradeTaskRegistration.getAsyncUpgradeTasks(AsyncUpgradeTaskRegistration.java:61)at com.atlassian.servicedesk.bootstrap.upgrade.AsyncUpgradeTaskRegistration.buildNumbersAreUnique(AsyncUpgradeTaskRegistration.java:91)at com.atlassian.servicedesk.bootstrap.upgrade.ServiceDeskUpgradeTaskFactory.getAllUpgradeTasks(ServiceDeskUpgradeTaskFactory.java:70)at com.atlassian.upgrade.core.DefaultUpgradeTaskFactoryProcessor.hasPendingUpgrades(DefaultUpgradeTaskFactoryProcessor.java:146)at com.atlassian.upgrade.core.DefaultUpgradeTaskManager.lambda$needsUpgrading$2(DefaultUpgradeTaskManager.java:86)at java.util.stream.MatchOps$1MatchSink.accept(MatchOps.java:90)at java.util.ArrayList$ArrayListSpliterator.tryAdvance(ArrayList.java:1359)at java.util.stream.ReferencePipeline.forEachWithCancel(ReferencePipeline.java:126)at java.util.stream.AbstractPipeline.copyIntoWithCancel(AbstractPipeline.java:498)at java.util.stream.AbstractPipeline.copyInto(AbstractPipeline.java:485)at java.util.stream.AbstractPipeline.wrapAndCopyInto(AbstractPipeline.java:471)at java.util.stream.MatchOps$MatchOp.evaluateSequential(MatchOps.java:230)at java.util.stream.MatchOps$MatchOp.evaluateSequential(MatchOps.java:196)at java.util.stream.AbstractPipeline.evaluate(AbstractPipeline.java:234)at java.util.stream.ReferencePipeline.anyMatch(ReferencePipeline.java:449)at com.atlassian.upgrade.core.DefaultUpgradeTaskManager.needsUpgrading(DefaultUpgradeTaskManager.java:86)at com.atlassian.jira.upgrade.PluginUpgradeListener.onPluginInstall(PluginUpgradeListener.java:63)... 2 filteredat java.lang.reflect.Method.invoke(Method.java:498)at com.atlassian.event.internal.SingleParameterMethodListenerInvoker.invoke(SingleParameterMethodListenerInvoker.java:40)at com.atlassian.event.internal.AsynchronousAbleEventDispatcher$1$1.run(AsynchronousAbleEventDispatcher.java:38)at com.google.common.util.concurrent.MoreExecutors$DirectExecutorService.execute(MoreExecutors.java:299)at com.atlassian.event.internal.AsynchronousAbleEventDispatcher.dispatch(AsynchronousAbleEventDispatcher.java:88)at com.atlassian.event.internal.EventPublisherImpl.invokeListeners(EventPublisherImpl.java:204)at com.atlassian.event.internal.EventPublisherImpl.publish(EventPublisherImpl.java:115)at com.atlassian.plugin.event.impl.DefaultPluginEventManager.broadcast(DefaultPluginEventManager.java:83)at com.atlassian.plugin.manager.DefaultPluginManager.broadcastIgnoreError(DefaultPluginManager.java:2129)at com.atlassian.plugin.manager.DefaultPluginManager.enableDependentPlugins(DefaultPluginManager.java:1264)at com.atlassian.plugin.manager.DefaultPluginManager.addPlugins(DefaultPluginManager.java:1218)at com.atlassian.jira.plugin.JiraPluginManager.addPlugins(JiraPluginManager.java:165)at com.atlassian.plugin.manager.DefaultPluginManager.earlyStartup(DefaultPluginManager.java:597)at com.atlassian.jira.plugin.JiraPluginManager.earlyStartup(JiraPluginManager.java:125)at com.atlassian.jira.component.pico.ComponentManager$PluginSystem.earlyStartup(ComponentManager.java:781)at com.atlassian.jira.component.pico.ComponentManager.quickStart(ComponentManager.java:213)at com.atlassian.jira.component.pico.ComponentManager.start(ComponentManager.java:182)at com.atlassian.jira.upgrade.PluginSystemLauncher.start(PluginSystemLauncher.java:45)at com.atlassian.jira.startup.DefaultJiraLauncher.lambda$postDbLaunch$2(DefaultJiraLauncher.java:143)at com.atlassian.jira.config.database.DatabaseConfigurationManagerImpl.doNowOrEnqueue(DatabaseConfigurationManagerImpl.java:304)at com.atlassian.jira.config.database.DatabaseConfigurationManagerImpl.doNowOrWhenDatabaseActivated(DatabaseConfigurationManagerImpl.java:199)at com.atlassian.jira.startup.DefaultJiraLauncher.postDbLaunch(DefaultJiraLauncher.java:135)at com.atlassian.jira.startup.DefaultJiraLauncher.lambda$start$0(DefaultJiraLauncher.java:102)at com.atlassian.jira.util.devspeed.JiraDevSpeedTimer.run(JiraDevSpeedTimer.java:31)at com.atlassian.jira.startup.DefaultJiraLauncher.start(DefaultJiraLauncher.java:100)at com.atlassian.jira.startup.LauncherContextListener.initSlowStuff(LauncherContextListener.java:154)... 1 more2018-09-11 17:10:22,014 Caesium-1-4 ERROR [c.a.jira.upgrade.UpgradeScheduler] Error occurred during execution of upgradescom.atlassian.jira.upgrade.UpgradeException* Plugin upgrade(s) failedat com.atlassian.jira.upgrade.UpgradeScheduler.runPluginUpgrades(UpgradeScheduler.java:106)at com.atlassian.jira.upgrade.UpgradeScheduler.runUpgrades(UpgradeScheduler.java:78)at com.atlassian.scheduler.core.JobLauncher.runJob(JobLauncher.java:153)at com.atlassian.scheduler.core.JobLauncher.launchAndBuildResponse(JobLauncher.java:118)at com.atlassian.scheduler.core.JobLauncher.launch(JobLauncher.java:97)at com.atlassian.scheduler.caesium.impl.CaesiumSchedulerService.launchJob(CaesiumSchedulerService.java:443)at com.atlassian.scheduler.caesium.impl.CaesiumSchedulerService.executeClusteredJob(CaesiumSchedulerService.java:438)at com.atlassian.scheduler.caesium.impl.CaesiumSchedulerService.executeClusteredJobWithRecoveryGuard(CaesiumSchedulerService.java:462)at com.atlassian.scheduler.caesium.impl.CaesiumSchedulerService.executeQueuedJob(CaesiumSchedulerService.java:390)at com.atlassian.scheduler.caesium.impl.CaesiumSchedulerService$1.consume(CaesiumSchedulerService.java:285)at com.atlassian.scheduler.caesium.impl.CaesiumSchedulerService$1.consume(CaesiumSchedulerService.java:282)at com.atlassian.scheduler.caesium.impl.SchedulerQueueWorker.executeJob(SchedulerQueueWorker.java:65)at com.atlassian.scheduler.caesium.impl.SchedulerQueueWorker.executeNextJob(SchedulerQueueWorker.java:59)at com.atlassian.scheduler.caesium.impl.SchedulerQueueWorker.run(SchedulerQueueWorker.java:34)at java.lang.Thread.run(Thread.java:748)2018-09-11 17:10:26,989 HealthCheck:thread-2 ERROR [c.a.t.j.healthcheck.support.GadgetFeedUrlHealthCheck] An error occurred when performing the Gadget feed URL healthcheckorg.apache.http.conn.ConnectTimeoutException: Connect to 193.107.74.112:9999 [/193.107.74.112] failed: connect timed outat org.apache.http.impl.conn.DefaultHttpClientConnectionOperator.connect(DefaultHttpClientConnectionOperator.java:151)at org.apache.http.impl.conn.PoolingHttpClientConnectionManager.connect(PoolingHttpClientConnectionManager.java:373)at org.apache.http.impl.execchain.MainClientExec.establishRoute(MainClientExec.java:381)at org.apache.http.impl.execchain.MainClientExec.execute(MainClientExec.java:237)at org.apache.http.impl.execchain.ProtocolExec.execute(ProtocolExec.java:185)at org.apache.http.impl.execchain.RetryExec.execute(RetryExec.java:89)at org.apache.http.impl.execchain.RedirectExec.execute(RedirectExec.java:111)at org.apache.http.impl.client.InternalHttpClient.doExecute(InternalHttpClient.java:185)at org.apache.http.impl.client.CloseableHttpClient.execute(CloseableHttpClient.java:83)at org.apache.http.impl.client.CloseableHttpClient.execute(CloseableHttpClient.java:108)at org.apache.http.impl.client.CloseableHttpClient.execute(CloseableHttpClient.java:56)at com.atlassian.troubleshooting.jira.healthcheck.support.GadgetFeedUrlHealthCheck.check(GadgetFeedUrlHealthCheck.java:55)at com.atlassian.troubleshooting.healthcheck.impl.PluginSuppliedSupportHealthCheck.check(PluginSuppliedSupportHealthCheck.java:49)at java.util.concurrent.FutureTask.run(FutureTask.java:266)at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1149)at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:624)at java.lang.Thread.run(Thread.java:748)Caused by: java.net.SocketTimeoutException: connect timed outat java.net.DualStackPlainSocketImpl.waitForConnect(Native Method)at java.net.DualStackPlainSocketImpl.socketConnect(DualStackPlainSocketImpl.java:85)at java.net.AbstractPlainSocketImpl.doConnect(AbstractPlainSocketImpl.java:350)at java.net.AbstractPlainSocketImpl.connectToAddress(AbstractPlainSocketImpl.java:206)at java.net.AbstractPlainSocketImpl.connect(AbstractPlainSocketImpl.java:188)at java.net.SocksSocketImpl.connect(SocksSocketImpl.java:392)at java.net.Socket.connect(Socket.java:589)at org.apache.http.conn.socket.PlainConnectionSocketFactory.connectSocket(PlainConnectionSocketFactory.java:75)at org.apache.http.impl.conn.DefaultHttpClientConnectionOperator.connect(DefaultHttpClientConnectionOperator.java:142)... 16 more2018-09-11 17:13:46,841 UpmAsynchronousTaskManager:thread-1 INFO o.abramchuk 1030x82x1 hzxg7g 192.168.0.66 /rest/plugins/1.0/ [c.a.plugin.loaders.ScanningPluginLoader] No plugins found to be installed2018-09-11 17:13:46,928 UpmAsynchronousTaskManager:thread-1 INFO o.abramchuk 1030x82x1 hzxg7g 192.168.0.66 /rest/plugins/1.0/ [c.a.plugin.manager.DefaultPluginManager] Updating plugin 'com.atlassian.servicedesk.application' from version '3.15.1' to version '3.15.1'2018-09-11 17:13:46,954 UpmAsynchronousTaskManager:thread-1 INFO o.abramchuk 1030x82x1 hzxg7g 192.168.0.66 /rest/plugins/1.0/ [c.a.plugin.loaders.ScanningPluginLoader] Removed plugin 'com.atlassian.servicedesk.application'2018-09-11 17:13:48,545 UpmScheduler:thread-2 WARN o.abramchuk [c.a.upm.pac.PacClientImpl] Update check request may take longer because of the number of apps2018-09-11 17:14:21,821 Modification Check:thread-1 INFO [c.a.jira.startup.JiraStartupLogger]
2018-09-11 17:10:22,007 Caesium-1-4 ERROR [c.a.upgrade.core.DefaultUpgradeTaskFactoryProcessor] Failed to run performUpgradesUnsafe tasks from factory com.atlassian.servicedeskcom.atlassian.util.concurrent.LazyReference$InitializationException: java.lang.RuntimeException: Could not find upgrade task with OSGi service name com.atlassian.servicedesk.plugins.cannedresponses.internal.bootstrap.upgrade.tasks.AUT_0010_TurnOnCannedResponsesat com.atlassian.util.concurrent.LazyReference.getInterruptibly(LazyReference.java:149)at com.atlassian.util.concurrent.LazyReference.get(LazyReference.java:112)at com.atlassian.servicedesk.bootstrap.upgrade.registry.UpgradeTaskRegistry.getAll(UpgradeTaskRegistry.java:62)at com.atlassian.servicedesk.bootstrap.upgrade.AsyncUpgradeTaskRegistration.getAsyncUpgradeTasks(AsyncUpgradeTaskRegistration.java:61)at com.atlassian.servicedesk.bootstrap.upgrade.AsyncUpgradeTaskRegistration.buildNumbersAreUnique(AsyncUpgradeTaskRegistration.java:91)at com.atlassian.servicedesk.bootstrap.upgrade.ServiceDeskUpgradeTaskFactory.getAllUpgradeTasks(ServiceDeskUpgradeTaskFactory.java:70)at com.atlassian.upgrade.core.DefaultUpgradeTaskFactoryProcessor.performUpgradesUnsafe(DefaultUpgradeTaskFactoryProcessor.java:75)at com.atlassian.upgrade.core.DefaultUpgradeTaskFactoryProcessor.performUpgrades(DefaultUpgradeTaskFactoryProcessor.java:46)at com.atlassian.upgrade.core.DefaultUpgradeTaskManager.lambda$upgradePlugins$0(DefaultUpgradeTaskManager.java:54)at java.util.stream.ReferencePipeline$3$1.accept(ReferencePipeline.java:193)at java.util.Iterator.forEachRemaining(Iterator.java:116)at java.util.Spliterators$IteratorSpliterator.forEachRemaining(Spliterators.java:1801)at java.util.stream.AbstractPipeline.copyInto(AbstractPipeline.java:481)at java.util.stream.AbstractPipeline.wrapAndCopyInto(AbstractPipeline.java:471)at java.util.stream.ReduceOps$ReduceOp.evaluateSequential(ReduceOps.java:708)at java.util.stream.AbstractPipeline.evaluate(AbstractPipeline.java:234)at java.util.stream.ReferencePipeline.reduce(ReferencePipeline.java:474)at com.atlassian.upgrade.core.DefaultUpgradeTaskManager.upgradePlugins(DefaultUpgradeTaskManager.java:55)at com.atlassian.jira.upgrade.PluginUpgradeManager.upgradePlugins(PluginUpgradeManager.java:63)at com.atlassian.jira.upgrade.UpgradeScheduler.runPluginUpgrades(UpgradeScheduler.java:103)at com.atlassian.jira.upgrade.UpgradeScheduler.runUpgrades(UpgradeScheduler.java:78)at com.atlassian.scheduler.core.JobLauncher.runJob(JobLauncher.java:153)at com.atlassian.scheduler.core.JobLauncher.launchAndBuildResponse(JobLauncher.java:118)at com.atlassian.scheduler.core.JobLauncher.launch(JobLauncher.java:97)at com.atlassian.scheduler.caesium.impl.CaesiumSchedulerService.launchJob(CaesiumSchedulerService.java:443)at com.atlassian.scheduler.caesium.impl.CaesiumSchedulerService.executeClusteredJob(CaesiumSchedulerService.java:438)at com.atlassian.scheduler.caesium.impl.CaesiumSchedulerService.executeClusteredJobWithRecoveryGuard(CaesiumSchedulerService.java:462)at com.atlassian.scheduler.caesium.impl.CaesiumSchedulerService.executeQueuedJob(CaesiumSchedulerService.java:390)at com.atlassian.scheduler.caesium.impl.CaesiumSchedulerService$1.consume(CaesiumSchedulerService.java:285)at com.atlassian.scheduler.caesium.impl.CaesiumSchedulerService$1.consume(CaesiumSchedulerService.java:282)at com.atlassian.scheduler.caesium.impl.SchedulerQueueWorker.executeJob(SchedulerQueueWorker.java:65)at com.atlassian.scheduler.caesium.impl.SchedulerQueueWorker.executeNextJob(SchedulerQueueWorker.java:59)at com.atlassian.scheduler.caesium.impl.SchedulerQueueWorker.run(SchedulerQueueWorker.java:34)at java.lang.Thread.run(Thread.java:748)
2018-09-11 17:10:22,014 Caesium-1-4 ERROR [c.a.jira.upgrade.UpgradeScheduler] Error occurred during execution of upgradescom.atlassian.jira.upgrade.UpgradeException* Plugin upgrade(s) failedat com.atlassian.jira.upgrade.UpgradeScheduler.runPluginUpgrades(UpgradeScheduler.java:106)at com.atlassian.jira.upgrade.UpgradeScheduler.runUpgrades(UpgradeScheduler.java:78)at com.atlassian.scheduler.core.JobLauncher.runJob(JobLauncher.java:153)at com.atlassian.scheduler.core.JobLauncher.launchAndBuildResponse(JobLauncher.java:118)at com.atlassian.scheduler.core.JobLauncher.launch(JobLauncher.java:97)at com.atlassian.scheduler.caesium.impl.CaesiumSchedulerService.launchJob(CaesiumSchedulerService.java:443)at com.atlassian.scheduler.caesium.impl.CaesiumSchedulerService.executeClusteredJob(CaesiumSchedulerService.java:438)at com.atlassian.scheduler.caesium.impl.CaesiumSchedulerService.executeClusteredJobWithRecoveryGuard(CaesiumSchedulerService.java:462)at com.atlassian.scheduler.caesium.impl.CaesiumSchedulerService.executeQueuedJob(CaesiumSchedulerService.java:390)at com.atlassian.scheduler.caesium.impl.CaesiumSchedulerService$1.consume(CaesiumSchedulerService.java:285)at com.atlassian.scheduler.caesium.impl.CaesiumSchedulerService$1.consume(CaesiumSchedulerService.java:282)at com.atlassian.scheduler.caesium.impl.SchedulerQueueWorker.executeJob(SchedulerQueueWorker.java:65)at com.atlassian.scheduler.caesium.impl.SchedulerQueueWorker.executeNextJob(SchedulerQueueWorker.java:59)at com.atlassian.scheduler.caesium.impl.SchedulerQueueWorker.run(SchedulerQueueWorker.java:34)at java.lang.Thread.run(Thread.java:748)2018-09-11 17:10:26,989 HealthCheck:thread-2 ERROR [c.a.t.j.healthcheck.support.GadgetFeedUrlHealthCheck] An error occurred when performing the Gadget feed URL healthcheckorg.apache.http.conn.ConnectTimeoutException: Connect to 193.107.74.112:9999 [/193.107.74.112] failed: connect timed outat org.apache.http.impl.conn.DefaultHttpClientConnectionOperator.connect(DefaultHttpClientConnectionOperator.java:151)at org.apache.http.impl.conn.PoolingHttpClientConnectionManager.connect(PoolingHttpClientConnectionManager.java:373)at org.apache.http.impl.execchain.MainClientExec.establishRoute(MainClientExec.java:381)at org.apache.http.impl.execchain.MainClientExec.execute(MainClientExec.java:237)at org.apache.http.impl.execchain.ProtocolExec.execute(ProtocolExec.java:185)at org.apache.http.impl.execchain.RetryExec.execute(RetryExec.java:89)at org.apache.http.impl.execchain.RedirectExec.execute(RedirectExec.java:111)at org.apache.http.impl.client.InternalHttpClient.doExecute(InternalHttpClient.java:185)at org.apache.http.impl.client.CloseableHttpClient.execute(CloseableHttpClient.java:83)at org.apache.http.impl.client.CloseableHttpClient.execute(CloseableHttpClient.java:108)at org.apache.http.impl.client.CloseableHttpClient.execute(CloseableHttpClient.java:56)at com.atlassian.troubleshooting.jira.healthcheck.support.GadgetFeedUrlHealthCheck.check(GadgetFeedUrlHealthCheck.java:55)at com.atlassian.troubleshooting.healthcheck.impl.PluginSuppliedSupportHealthCheck.check(PluginSuppliedSupportHealthCheck.java:49)at java.util.concurrent.FutureTask.run(FutureTask.java:266)at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1149)at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:624)at java.lang.Thread.run(Thread.java:748)Caused by: java.net.SocketTimeoutException: connect timed outat java.net.DualStackPlainSocketImpl.waitForConnect(Native Method)at java.net.DualStackPlainSocketImpl.socketConnect(DualStackPlainSocketImpl.java:85)at java.net.AbstractPlainSocketImpl.doConnect(AbstractPlainSocketImpl.java:350)at java.net.AbstractPlainSocketImpl.connectToAddress(AbstractPlainSocketImpl.java:206)at java.net.AbstractPlainSocketImpl.connect(AbstractPlainSocketImpl.java:188)at java.net.SocksSocketImpl.connect(SocksSocketImpl.java:392)at java.net.Socket.connect(Socket.java:589)at org.apache.http.conn.socket.PlainConnectionSocketFactory.connectSocket(PlainConnectionSocketFactory.java:75)at org.apache.http.impl.conn.DefaultHttpClientConnectionOperator.connect(DefaultHttpClientConnectionOperator.java:142)
2018-09-11 17:10:26,989 HealthCheck:thread-2 ERROR [c.a.t.j.healthcheck.support.GadgetFeedUrlHealthCheck] An error occurred when performing the Gadget feed URL healthcheckorg.apache.http.conn.ConnectTimeoutException: Connect to 193.107.74.112:9999 [/193.107.74.112] failed: connect timed outat org.apache.http.impl.conn.DefaultHttpClientConnectionOperator.connect(DefaultHttpClientConnectionOperator.java:151)at org.apache.http.impl.conn.PoolingHttpClientConnectionManager.connect(PoolingHttpClientConnectionManager.java:373)at org.apache.http.impl.execchain.MainClientExec.establishRoute(MainClientExec.java:381)at org.apache.http.impl.execchain.MainClientExec.execute(MainClientExec.java:237)at org.apache.http.impl.execchain.ProtocolExec.execute(ProtocolExec.java:185)at org.apache.http.impl.execchain.RetryExec.execute(RetryExec.java:89)at org.apache.http.impl.execchain.RedirectExec.execute(RedirectExec.java:111)at org.apache.http.impl.client.InternalHttpClient.doExecute(InternalHttpClient.java:185)at org.apache.http.impl.client.CloseableHttpClient.execute(CloseableHttpClient.java:83)at org.apache.http.impl.client.CloseableHttpClient.execute(CloseableHttpClient.java:108)at org.apache.http.impl.client.CloseableHttpClient.execute(CloseableHttpClient.java:56)at com.atlassian.troubleshooting.jira.healthcheck.support.GadgetFeedUrlHealthCheck.check(GadgetFeedUrlHealthCheck.java:55)at com.atlassian.troubleshooting.healthcheck.impl.PluginSuppliedSupportHealthCheck.check(PluginSuppliedSupportHealthCheck.java:49)at java.util.concurrent.FutureTask.run(FutureTask.java:266)at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1149)at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:624)at java.lang.Thread.run(Thread.java:748)Caused by: java.net.SocketTimeoutException: connect timed outat java.net.DualStackPlainSocketImpl.waitForConnect(Native Method)at java.net.DualStackPlainSocketImpl.socketConnect(DualStackPlainSocketImpl.java:85)at java.net.AbstractPlainSocketImpl.doConnect(AbstractPlainSocketImpl.java:350)at java.net.AbstractPlainSocketImpl.connectToAddress(AbstractPlainSocketImpl.java:206)at java.net.AbstractPlainSocketImpl.connect(AbstractPlainSocketImpl.java:188)at java.net.SocksSocketImpl.connect(SocksSocketImpl.java:392)at java.net.Socket.connect(Socket.java:589)at org.apache.http.conn.socket.PlainConnectionSocketFactory.connectSocket(PlainConnectionSocketFactory.java:75)at org.apache.http.impl.conn.DefaultHttpClientConnectionOperator.connect(DefaultHttpClientConnectionOperator.java:142)
Can you help me?
It looks to me like the system cannot connect to itself.
Go find the "base url" (it's under "general settings" in admin), and, on the server, try going to that URL in a browser. Does that get you the login screen?
The system comes in, everything works, But it is not possible to install SERVICE DESK
I am afraid I cannot read the error messages. To my shame, I only speak English.
You should be seeing these errors echoed out into your logs, with more detail though, especially the one in the big pop-up box. Could you check through the logs for those errors and look at what causes them?
installation error
what should I do? Unable to install the Jira Service Desk application
What to do? Help me please
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