Severity field change

Question

I'm using the cloud version and suddenly we have two severity fields (the original one is visible and the new one is hidden).

When I'm running a query and I type severity only the new hidden one is shown and I get no result. If I use the field ID of the original field- I see results.

Is there any way to revert this? Also, if there a way to block these unwanted changes?

Thanks in advance!

Nic Brough -Adaptavist- · Answer

If you have the audit log enabled (go to admin and search for "audit"), that should record changes to the field along with who did it.

Moran Hazan · Answer

Thanks, I'm familiar with that. The others claim they didn't do it and I cannot find the hidden field, therefore I cannot edit it. How can I see who did what?

Nic Brough -Adaptavist- · Answer

As an admin, you can go to Admin -> Custom fields and rename or delete the new field.

You might want to talk to the admin who added it though, they probably did it for a good reason (It was not created by the system, it was one of your admins)