Customize Default Incident Screen

Question

I am new to Jira Service Desk Cloud, and I would like to modify the default view for incidents.  I would like to remove the fields that we do not use (highlighted in red) and I would like to add a custom field that we created (highlighted in yellow).  I’ve already added the custom field to the ‘Edit’ menu, but I would like it on the default page when you click on an incident.  This will make it much easier for our agents to update the custom field and remove a lot of the clutter we don’t need.

Thanks for any advice!

Joe_pzbznz · Answer

Thanks Mary.  I had already added it to the view screen.  I figured out that it needed a default value set before it would show up.  So I just added a default value to our custom field and it's working now.

Joe_pzbznz · Answer

Thanks!  It won't let me disabled the hip chat for cloud so I'll just leave it there for now.

Mohamed Benziane · Answer

Hi, votes and watchers can't be disable on your screen you have to switched them off. Here the link

https://confluence.atlassian.com/adminjiraserver073/configuring-jira-application-options-861253962.html?_ga=2.116940678.1419368726.1536253127-419298468.1536104985

For hipchat take a look at this:

https://community.atlassian.com/t5/Jira-questions/Remove-Hipchat-from-Issue-View